Business Operations Manager

Job Description

Position- Senior Manager, Business Operations Experience Range -12 + Years Location- Bangalore: WTC 3 or GTP SEZ (Tower E) Working Mode - Hybrid (3 days in office weekly) Job Description : Position Overview: The Senior Manager of Business Operations plays a critical role in overseeing and optimizing the day-to-day operational processes within the company. This role is responsible for leading strategic initiatives, enhancing operational efficiency, and driving performance improvements across the organization. The Senior Manager will work closely with cross-functional teams, including finance, marketing, sales, and product management, to align operational efforts with organizational goals and ensure that business operations are running effectively and efficiently. Key Responsibilities: 1. Strategic Planning & Execution: o Lead the development, implementation, and execution of business operational strategies. o Partner with senior leadership to align operational initiatives with the company’s overall business goals. o Evaluate current processes and identify opportunities for improvement, cost-saving initiatives, and process streamlining. 2. Operational Efficiency & Optimization: o Develop and monitor key performance indicators (KPIs) to assess operational performance and identify areas for improvement. o Analyze operational data to identify trends and challenges; propose and implement solutions to enhance efficiency and reduce costs. o Ensure the successful integration of new technologies and systems into operational workflows. 3. Cross-functional Collaboration: o Collaborate with other senior managers and department heads to implement cross-functional initiatives that align with business objectives. o Lead and support change management processes across various departments to drive continuous improvement. o Ensure smooth coordination between teams and departments to achieve operational objectives. 4. Budget Management & Financial Oversight: o Work closely with the finance team to monitor budgets and ensure financial goals are met. o Provide regular reports and analysis to senior leadership regarding the status of operational budgets and expenditures. 5. Leadership & Team Management: o Manage and mentor a team of business operations professionals, ensuring the team is aligned with business priorities. o Promote a culture of collaboration, accountability, and continuous improvement within the team. o Provide coaching and career development opportunities to direct reports. 6. Risk Management & Compliance: o Identify potential operational risks and develop mitigation strategies to ensure business continuity. o Ensure compliance with internal policies and external regulations, working closely with legal and compliance teams as needed. 7. Reporting & Data Analysis: o Prepare and present reports on business performance, operational metrics, and process improvements to the executive team. o Utilize data analytics tools to gather insights that inform decision-making and strategy development. Qualifications: • Bachelor’s degree in business administration, Operations Management, or a related field. MBA preferred. • 12+ years of experience in business operations, management consulting, or a related field, with at least 3 years in a leadership role. • Strong understanding of business operations, process optimization, and performance metrics. • Proven experience in managing cross-functional teams and driving business transformation. • Strong analytical, problem-solving, and decision-making skills. • Excellent communication skills, both written and verbal. • Experience with project management and business intelligence tools (e.g., Tableau, Power BI). • Ability to work in a fast-paced, dynamic environment and adapt to change. Key Competencies: • Leadership and team development • Strategic thinking and execution • Operational excellence • Process optimization • Financial acumen • Data analysis and reporting • Risk management • Cross-functional collaboration This role offers a unique opportunity to make a significant impact on the organization by driving operational excellence, improving processes, and contributing to the overall growth of the business. Show more Show less