Duties & Responsibilities
The Business Operations Manager provides essential operational support to drive efficiency, maintain data quality, and enable team performance across Analytics Services
This role focuses on executing operational processes, supporting data collection and reporting, assisting with administrative functions, and contributing to continuous improvement initiatives under the guidance of the Business Operations Lead
This position serves as a foundational support role, ensuring smooth day-to-day operations while developing expertise in business operations, data management, and process optimisation within a professional services environment
Operational Support & Process Execution
Develop Standard Operating Procedures (SOPs) and playbooks to ensure consistent operational delivery across teams
Develop case studies and delivery success documentation
Process mapping and development
Assist in maintaining and updating operational documentation and process guides
Support Business Continuity Planning (BCP) activities and documentation updates
Coordinate routine operational tasks and administrative functions across delivery teams
Data Collection & Reporting Support
Collect, validate, and input operational performance data into business systems and tracking tools
Assist in maintaining resource and project tracking databases, ensuring data accuracy and completeness
Support preparation of monthly performance reports and executive business reviews
Perform quality checks on operational data and escalate discrepancies to the Business Operations Lead
Administrative & Financial Support
Monitor and track Travel and Expense (T&E) submissions and operational cost reporting
Assist with budget tracking and resource allocation monitoring
Support recruitment pipeline tracking and candidate coordination activities
Maintain filing systems and document repositories for operational records
Talent & Systems Administration
Update and maintain talent profiles, including skills matrices and certification tracking
Coordinate logistics for training sessions, onboarding activities, and enablement programs
Manage Teams and SharePoint environments, ensuring proper document organization and access controls
Support communication and knowledge sharing initiatives across teams
Process Improvement & Analysis
Identify opportunities for process optimisation and efficiency improvements
Assist in developing and maintaining operational dashboards and reporting tools
Support change management activities and implementation of new procedures
Participate in continuous improvement initiatives and best practice sharing
Performance Objectives
Consistent and standardised delivery processes through effective playbooks and SOPs
Effective enablement of teams through structured training, tools, and governance frameworks
Accurate and timely execution of operational processes and data management tasks
Consistent support for reporting activities and administrative functions
Proactive identification of process improvement opportunities and operational issues
Effective coordination and communication across teams and stakeholders
Strong contribution to team enablement and knowledge management initiatives
Key Skills
2-5 years of experience in six sigma, operations support and/or change management/PMO
Strong analytical and problem-solving skills with attention to detail
Experience in developing playbooks, SOPs and process driven documentation
Understanding of budget tracking and financial reporting concepts
Excellent organisational and time management skills with ability to manage multiple tasks
Strong written and verbal communication skills
Proficiency in Microsoft 365 suite, including Excel, PowerPoint, Teams, and SharePoint
Collaborative mindset with ability to work effectively in cross-functional teams
Eagerness to learn and develop expertise in business operations and data management
Education & Qualifications
Qualifications in six sigma, change management, project Management, operations management or related field required
Experience with data visualization tools (eg Power BI) preferred but not required
Professional services or consulting experience preferred
Location:
On-site -Bengaluru, KA
Scheduled Weekly Hours:
40
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