Duties & Responsibilities
The Business Operations Manager provides essential operational support to drive efficiency, maintain data quality, and enable team performance across Analytics Services. This role focuses on executing operational processes, supporting data collection and reporting, assisting with administrative functions, and contributing to continuous improvement initiatives under the guidance of the Business Operations Lead.This position serves as a foundational support role, ensuring smooth day-to-day operations while developing expertise in business operations, data management, and process optimisation within a professional services environment.
Operational Support & Process Execution
- Develop Standard Operating Procedures (SOPs) and playbooks to ensure consistent operational delivery across teams.
- Develop case studies and delivery success documentation.
- Process mapping and development.
- Assist in maintaining and updating operational documentation and process guides.
- Support Business Continuity Planning (BCP) activities and documentation updates.
- Coordinate routine operational tasks and administrative functions across delivery teams.
Data Collection & Reporting Support
- Collect, validate, and input operational performance data into business systems and tracking tools.
- Assist in maintaining resource and project tracking databases, ensuring data accuracy and completeness.
- Support preparation of monthly performance reports and executive business reviews.
- Perform quality checks on operational data and escalate discrepancies to the Business Operations Lead.
Administrative & Financial Support
- Monitor and track Travel and Expense (T&E) submissions and operational cost reporting.
- Assist with budget tracking and resource allocation monitoring.
- Support recruitment pipeline tracking and candidate coordination activities.
- Maintain filing systems and document repositories for operational records.
Talent & Systems Administration
- Update and maintain talent profiles, including skills matrices and certification tracking.
- Coordinate logistics for training sessions, onboarding activities, and enablement programs.
- Manage Teams and SharePoint environments, ensuring proper document organization and access controls.
- Support communication and knowledge sharing initiatives across teams.
Process Improvement & Analysis
- Identify opportunities for process optimisation and efficiency improvements.
- Assist in developing and maintaining operational dashboards and reporting tools.
- Support change management activities and implementation of new procedures.
- Participate in continuous improvement initiatives and best practice sharing.
Performance Objectives
- Consistent and standardised delivery processes through effective playbooks and SOPs.
- Effective enablement of teams through structured training, tools, and governance frameworks.
- Accurate and timely execution of operational processes and data management tasks.
- Consistent support for reporting activities and administrative functions.
- Proactive identification of process improvement opportunities and operational issues.
- Effective coordination and communication across teams and stakeholders.
- Strong contribution to team enablement and knowledge management initiatives.
Key Skills
- 2-5 years of experience in six sigma, operations support and/or change management/PMO.
- Strong analytical and problem-solving skills with attention to detail.
- Experience in developing playbooks, SOPs and process driven documentation.
- Understanding of budget tracking and financial reporting concepts.
- Excellent organisational and time management skills with ability to manage multiple tasks.
- Strong written and verbal communication skills.
- Proficiency in Microsoft 365 suite, including Excel, PowerPoint, Teams, and SharePoint.
- Collaborative mindset with ability to work effectively in cross-functional teams.
- Eagerness to learn and develop expertise in business operations and data management.
Education & Qualifications
- Qualifications in six sigma, change management, project Management, operations management or related field required.
- Experience with data visualization tools (e.g. Power BI) preferred but not required.
- Professional services or consulting experience preferred.
