Business Operations Manager, Gurugram - India

About Sedex

Sedex is a trusted partner for over 85,000 businesses worldwide, helping them create socially and environmentally sustainable supply chains. Through our platform's powerful data insights and expert guidance, we simplify the management, assessment, and reporting of sustainability performance.

Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is To provide data-driven insights, accessible tools, and exceptional services that support businesses in improving environmental, social, and governance (ESG) performance and outcomes.

The role

The purpose of this role is to manage & lead the day-to-day operations of the India office based in Gurugram to deliver the company wide objectives and KPI’s.

The key areas of this role are: implementing & evolving operational excellence, delivering a real-time and customer valued service, setting the team up for success by embedding a structure and culture that drives customer satisfaction, retention and growth.

You will work closely with your global colleagues to input into customer strategies, align ways of working, improve efficiencies and deliver results. You will build professional relationships with external business partners, strategic customers and internal teams across the global Sedex teams.

NOTE: Kindly note that this position is located in Gurugram, India, and requires a minimum on-site presence of four days per week.

Key responsibilities

• Drive Regional Growth & Strategy: Identify opportunities for supplier growth, sustainability engagement, and onboarding enhancements across India and neighbouring markets, aligning with Sedex’s global expansion goals.

• Cross-Functional Collaboration: Partner with internal teams including Marketing, IT, and Finance to design, promote, and execute strategic growth initiatives tailored to the region.

• Team Leadership & Development: Lead and support the local team by setting clear goals, providing direction, fostering a high-performance culture, and ensuring effective recruitment, onboarding, and training.

• Member Engagement & Retention: Monitor membership trends and collaborate with global teams to plan and implement campaigns that improve retention, engagement, and customer satisfaction.

• Performance Management & KPIs: Develop and execute a structured strategy to meet key performance indicators related to revenue growth, product adoption, customer satisfaction, and operational efficiency.

• Operational Excellence: Oversee end-to-end office operations including facilities, vendors, finance, and compliance, while driving continuous process improvements and scalable SOPs.

• Compliance & Stakeholder Alignment: Ensure full adherence to legal, regulatory, and payroll requirements, and act as the key local liaison for global teams across HR, IT, and Finance functions.

Knowledge, Skills & Experience

• 8 years+ of experience in strong leadership, delegation and team building skills and performance management.

• Excellent interpersonal skills, with the ability to influence, persuade and motivate at all levels.

• Excellent verbal and written communication skills with a very high standard of written English.

• Outstanding analytical skills and regional growth planning.

• Sound organisational and planning skills, with the ability to work under pressure and to deadlines.

• Proven leadership skills with ability and confidence to lead, motivate and develop a team.

• Strong project management and strategic planning skills.

• A mission-driven, team player approach; and a desire to make an impact and difference.

• Demonstrable drive, determination, self-motivation and action orientation needed to be successful in working with short deadlines.

Our culture

At Sedex, our approach to business and culture is firmly rooted in our core values, which guide everything we do:

• Respect Each Other: We believe that a foundation of mutual respect is essential to creating a positive and inclusive environment.
• Customer-Driven: We are passionate about delivering exceptional value to our customers. By listening to their needs, understanding their challenges, and continuously adapting our solutions, we aim to empower them to achieve their sustainability goals and drive positive change in their supply chains.
• Thinking Creatively: Innovation is at the heart of our work. We encourage creative problem-solving and embrace new ideas that challenge the status quo. This mindset allows us to continuously improve our products and services, offering fresh and effective solutions to complex sustainability and ethical sourcing issues.
• Take Ownership: We empower our team members to take responsibility for their actions and outcomes. Every person at Sedex is encouraged to own their work, make decisions with confidence, and contribute proactively to the success of the team and the business.
• Deliver Results: We are results-oriented and committed to delivering tangible, impactful outcomes for our customers, our business, and society at large.

Our goal is to cultivate a workplace culture where everyone can thrive and be their authentic selves. We prioritize respect and inclusivity, ensuring that all employees feel empowered to contribute, collaborate, and excel. We celebrate diversity in all its forms, recognizing that our strength lies in the variety of experiences, perspectives, and ideas that each individual brings to the table.

By embedding these values into our daily practices, we ensure that we not only meet our business objectives but also create a lasting, positive impact on our people, our customers, and the communities we serve.

Privacy Policy

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