2834 Business Operations Jobs - Page 26

Role & Responsibility: i) To work as an Assistant Vice President / Manager for Medical Business Operation for Pan India & South East Asia based in our Global Delhi HQ, India or for Manager Remotely work from Home-based in Bangalore /Mumbai. Dealing day to day basis with a big chain of hospitals Group or Direct B2C Consumer Market in Healthcare domain of Public health, Preventive Health, Early Detection, Dr Consultations, R&D Collaborations, Treatments, Surgeries, Disease Management related in Chronic Diseases such as in Oncology, Diabetes, Heart Disease, COPD & Mental Health, working directly dealing in the end to end Patient Management, Patient Case Management( Domestic and or International Patients), Medical Business Operation outside and inside a Hospital environment in Oncology/Diabetes/Heart/Chronic Diseases areas ( Digital Health Products & Solutions) while working with early-stage / established Health Startup. The Job Role, designation & compensation Package depending upon your domain expertise, business execution expertise /capability as an entrepreneur mindset, single-handed multi hat role and as a Team Leader to work under limited resources, and what you bring on the table with meeting deadlines, business target and commitment. ii) Mandatory to be an entrepreneur & should have worked/working in a HealthTech / Healthcare organisation of repute in an early-stage/ Growth stage Digital Health / Health Startup / Indian big company / fast-growing MNC in HealthTech / Healthcare. 3) Qualification: Atleast MBBS/BDS /BAMS or B.Sc( Nursing) / B.Sc/MSc/B.Pharma / from reputed Institutes with Science & Medical / BioScience Background. 4) Experience: At least 3 -15 Years of hardcore working experience directly dealing in the end to end Patient Management, Patient Case Management( Domestic and or International Patients), Medical Business Operation outside and inside a Hospital environment on a day-to-day basis in Oncology/Diabetes/Heart/Chronic Diseases areas ( Digital Health Products & Solutions) while working with early-stage / established Health Startup / Indian Healthcare Organisation.

Role & Responsibility: i) To work as an Assistant Vice President / Manager for Medical Business Operation for Pan India & South East Asia based in our Global Delhi HQ, India or for Manager Remotely work from Home-based in Bangalore /Mumbai. Dealing day to day basis with a big chain of hospitals Group or Direct B2C Consumer Market in Healthcare domain of Public health, Preventive Health, Early Detection, Dr Consultations, R&D Collaborations, Treatments, Surgeries, Disease Management related in Chronic Diseases such as in Oncology, Diabetes, Heart Disease, COPD & Mental Health, working directly dealing in the end to end Patient Management, Patient Case Management( Domestic and or International Patients), Medical Business Operation outside and inside a Hospital environment in Oncology/Diabetes/Heart/Chronic Diseases areas ( Digital Health Products & Solutions) while working with early-stage / established Health Startup. The Job Role, designation & compensation Package depending upon your domain expertise, business execution expertise /capability as an entrepreneur mindset, single-handed multi hat role and as a Team Leader to work under limited resources, and what you bring on the table with meeting deadlines, business target and commitment. ii) Mandatory to be an entrepreneur & should have worked/working in a HealthTech / Healthcare organisation of repute in an early-stage/ Growth stage Digital Health / Health Startup / Indian big company / fast-growing MNC in HealthTech / Healthcare. 3) Qualification: Atleast MBBS/BDS /BAMS or B.Sc( Nursing) / B.Sc/MSc/B.Pharma / from reputed Institutes with Science & Medical / BioScience Background. 4) Experience: At least 3 -15 Years of hardcore working experience directly dealing in the end to end Patient Management, Patient Case Management( Domestic and or International Patients), Medical Business Operation outside and inside a Hospital environment on a day-to-day basis in Oncology/Diabetes/Heart/Chronic Diseases areas ( Digital Health Products & Solutions) while working with early-stage / established Health Startup / Indian Healthcare Organisation.

Role & Responsibility: i) To work as an Assistant Vice President / Manager for Medical Business Operation for Pan India & South East Asia based in our Global Delhi HQ, India or for Manager Remotely work from Home-based in Bangalore /Mumbai. Dealing day to day basis with a big chain of hospitals Group or Direct B2C Consumer Market in Healthcare domain of Public health, Preventive Health, Early Detection, Dr Consultations, R&D Collaborations, Treatments, Surgeries, Disease Management related in Chronic Diseases such as in Oncology, Diabetes, Heart Disease, COPD & Mental Health, working directly dealing in the end to end Patient Management, Patient Case Management( Domestic and or International Patients), Medical Business Operation outside and inside a Hospital environment in Oncology/Diabetes/Heart/Chronic Diseases areas ( Digital Health Products & Solutions) while working with early-stage / established Health Startup. The Job Role, designation & compensation Package depending upon your domain expertise, business execution expertise /capability as an entrepreneur mindset, single-handed multi hat role and as a Team Leader to work under limited resources, and what you bring on the table with meeting deadlines, business target and commitment. ii) Mandatory to be an entrepreneur & should have worked/working in a HealthTech / Healthcare organisation of repute in an early-stage/ Growth stage Digital Health / Health Startup / Indian big company / fast-growing MNC in HealthTech / Healthcare. 3) Qualification: Atleast MBBS/BDS /BAMS or B.Sc( Nursing) / B.Sc/MSc/B.Pharma / from reputed Institutes with Science & Medical / BioScience Background. 4) Experience: At least 3 -15 Years of hardcore working experience directly dealing in the end to end Patient Management, Patient Case Management( Domestic and or International Patients), Medical Business Operation outside and inside a Hospital environment on a day-to-day basis in Oncology/Diabetes/Heart/Chronic Diseases areas ( Digital Health Products & Solutions) while working with early-stage / established Health Startup / Indian Healthcare Organisation.

Role & Responsibility: i) To work as an Assistant Vice President / Manager for Medical Business Operation for Pan India & South East Asia based in our Global Delhi HQ, India or for Manager Remotely work from Home-based in Bangalore /Mumbai. Dealing day to day basis with a big chain of hospitals Group or Direct B2C Consumer Market in Healthcare domain of Public health, Preventive Health, Early Detection, Dr Consultations, R&D Collaborations, Treatments, Surgeries, Disease Management related in Chronic Diseases such as in Oncology, Diabetes, Heart Disease, COPD & Mental Health, working directly dealing in the end to end Patient Management, Patient Case Management( Domestic and or International Patients), Medical Business Operation outside and inside a Hospital environment in Oncology/Diabetes/Heart/Chronic Diseases areas ( Digital Health Products & Solutions) while working with early-stage / established Health Startup. The Job Role, designation & compensation Package depending upon your domain expertise, business execution expertise /capability as an entrepreneur mindset, single-handed multi hat role and as a Team Leader to work under limited resources, and what you bring on the table with meeting deadlines, business target and commitment. ii) Mandatory to be an entrepreneur & should have worked/working in a HealthTech / Healthcare organisation of repute in an early-stage/ Growth stage Digital Health / Health Startup / Indian big company / fast-growing MNC in HealthTech / Healthcare. 3) Qualification: Atleast MBBS/BDS /BAMS or B.Sc( Nursing) / B.Sc/MSc/B.Pharma / from reputed Institutes with Science & Medical / BioScience Background. 4) Experience: At least 3 -15 Years of hardcore working experience directly dealing in the end to end Patient Management, Patient Case Management( Domestic and or International Patients), Medical Business Operation outside and inside a Hospital environment on a day-to-day basis in Oncology/Diabetes/Heart/Chronic Diseases areas ( Digital Health Products & Solutions) while working with early-stage / established Health Startup / Indian Healthcare Organisation.

KP Group is looking for Sr. Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

YOUR JOURNEY AS A GRADUATE SOFTWARE ENGINEER Your IMC journey begins with a seven-week global trading traineeship led by our seasoned traders and technologist, during which you ll link up with graduates from all four IMC regions. You ll then continue your training in your local office for a further two months, working alongside an experienced software engineer. What happens next is up to you - you could find yourself working on advanced networks, algorithms or anything in between. We ll help you to find your own niche as you use your creativity to problem-solve and spot new opportunities. WHAT YOU CAN EXPECT As a graduate software engineer at IMC, you will Develop cutting-edge technology in advanced networks and algorithms Support the development of our trading platform and software stack Gain experience across the entire software development lifecycle Collaborate with traders, quants and hardware engineers to improve our systems REASONS WHY THIS IS YOUR FUTURE JOB You want to connect agile software development with continuous integration and daily releases You value frequent peer code reviews You re seeking a supportive, collaborative culture based on continuous improvement and innovation You want to make a real impact, working on meaningful projects from day one You value early responsibility and the freedom to find your niche and excel WHAT WE LOOK FOR Graduate degree in Computer Science, Mathematics or Engineering Advanced analytical skills and a desire to solve complicated problems programmatically Good knowledge of algorithms and data structures Proficient in a programming language (Java or C++ preferred) A shared interest in financial markets, though no prior knowledge or experience is required IMC is a global trading firm powered by a cutting-edge research environment and a world-class technology backbone. Since 1989, we ve been a stabilizing force in financial markets, providing essential liquidity upon which market participants depend. Across our offices in the US, Europe, Asia Pacific, and India, our talented quant researchers, engineers, traders, and business operations professionals are united by our uniquely collaborative, high-performance culture, and our commitment to giving back. From entering dynamic new markets to embracing disruptive technologies, and from developing an innovative research environment to diversifying our trading strategies, we dare to continuously innovate and collaborate to succeed.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of a Senior Software Engineer In this role, you will Provide L2/L3 Production Support for Business-Critical Applications. Work with development team to Analyze/Troubleshoot/debug the code for Incident resolution, Root cause analysis & implementing preventive measures. Develop and maintain CI/CD Pipelines using tools such as Jenkins, Git & Ansible as well as perform production deployment regularly. Perform Routine maintenance activities such as OS & Database Patching, backup & Recovery. Maintain HSBC internal control standards, including timely implementation of internal & external audit points together with any issues raised by regulators Drive Disaster Recovery, Data backup & restoration exercises as well as take accountability for Vulnerability Fixes. Actively look for process improvements as well as automations for relevant use cases wherever possible using appropriate tools & technologies & maintain OKRs Maintain Risk & Control / TRCB dashboards for control compliance and other IT Service Owner Related activities. Troubleshoot, debug, and upgrade existing applications to improve functionality and performance Requirements Minimum 5 yrs experience in Production support role. SQL/PLSQL - Hands on Experience in relational databases such as Oracle, Postgres. Able to analyze and fine tune database queries. Scripting - Good Scripting knowledge for Linux/Unix Shell or Python CI/CD Experience building and maintaining pipelines using Jenkins, Git & Ansible Familiarity with JIRA and Git, Bitbucket or any other version control tools for Code. Experience with Control-M or similar job scheduling tools. Exposure to monitoring platforms such as ITRS Geneos, Grafana, Prometheus etc Should be an Expert in ITSM Change request, Incident & Problem management process with Hands on experience on Incident management tool like SNOW. Also needs to ensure HSBC best practice are followed during post Incident analysis, action identification and tracking. Work in IN/UK shifts to monitor application and scheduled jobs. On rotation basis, provide support on weekends and on-call support after office hours. Good communication skills and be able to efficiently communicate in the production/crisis calls. Aware of Agile methodologies and best practices. Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements. Good to have knowledge of Java, AWS, GCP.

Riverbed. Empower the Experience Riverbed, the leader in AI observability, helps organizations optimize their user\u2019s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed\u2019s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally \u2013 including 95% of the FORTUNE 100 \u2013 we are empowering next-generation digital experiences. Position Riverbed is looking for a Support Operations Analyst, a role/function critical to ensuring we scale efficiently, deliver exceptional customer experiences, and meet our global performance goals. This role will collaborate with our Core IT Operations and give the support leadership team real time analytics; responsible for complete support team analysis, capacity planning, scheduling, and real-time SLA adherence.You will own the strategic support analysis rhythms that keep our support business on track \u2014 including reports/dashboards, headcount alignment, and cross-functional transformation initiatives. What you will do Build and maintain dashboards and data infrastructure to drive insights and decision-making. Analyze: Global Support Business Operations, including Core Ops, Data & BI, and Workforce Management. Own: operating rhythms including KPI analysis/reviews. Ensure operational excellence through performance tracking, customer experience improvements, and efficiency initiatives. Work with IT and ensure Support Systems, Tools, Reports and Dashboards are current. Own and operate our call center tool/app. Lead strategic initiatives that enhance customer experience, improve productivity, reduce cost, and drive business transformation What makes you an ideal candidate 4+ years of experience in business operations, strategy, and analytics within post-Sales organizations \u2014 including Support, Customer Experience, or Success. 5+ years of experience in business operations, analytics. Experience with data and analytics to generate actionable insights and support strategic decision-making. Deep understanding of workforce planning, including forecasting and capacity modeling. Strong communication skills and drive cross-functional alignment. Familiarity with Support tech stacks such as CRM, ticketing, Salesforce and platforms. Hands-on experience with BI tools like PowerBI and

A Day in Your Life at MKS: As a Manager, Supply Chain Data Scientist at the Digital Supply Chain Team, you will partner with Procurement, Category Management, Material Planning, Logistics, Finance, Lean Excellence, and IT to play in integral role in the Functional and Technical integration management of our supply chain digital enablement which aim to solve and improve some of the world s most complex supply chain constraints and challenges. You will effectively introduce advanced analytics capability and provide analyzing data approaches to develop and execute analytics projects to enable supply chain operations. Parameters that may be examined will include assessment of analytics solutions, enable analytics solutions, execute data analytics and modeling and generate detailed reports to provide insight to senior leaderships to support decision making. In this role, you will report to the Director, Digital Supply Chain Transformation. You Will Make an Impact By: Enabling analytics platform, data integration, and modeling to provide analytics capability to advance supply chain maturity. Collecting, cleaning, and analyzing supply chain data from multiple sources, ensuring data integrity and accuracy. Developing and maintaining dashboards and reports using Power BI or reporting tools to provide actionable insights into supply chain operations. Conducting detailed analysis to assess business operations data and supply chain performance. Collaborating with cross-functional teams, including Sourcing, Category Management, Procurement, Material Planning, Logistics, Finance, and IT, to identify and mitigate supply chain constraints, and to support Robotic Process Automation (RPA) initiatives. Contributing to data science and anayltics projects for supply chain optimization, leveraging predictive/prescriptive analytics and machine learning, for instance. Communicating risk mitigation action plans and improvement ideas to executive stakeholders. Travel Requirements: Up to 15 % of Travel is required. Skills You Bring: Bachelor s degree in data science, computer science, supply chain management or equivalent experience 8+ years of related experience Detailed knowledge of analytics and data analysis tools, platform, and solutions, with a strong proficiency in Power BI, Power Automate, Excel, and SQL. Experience with other BI tools (e.g., Tableau) is a plus. Experience with data science techniques and tools (e.g., AWS, Python, R, Azure AI Studio, machine learning frameworks) and extended knowledge of Gen AI application. Experience with data science techniques and tools (e.g., Python, R, machine learning frameworks) is highly desired. Proven communication skills to engage with senior leadership level. Ability to collaborate with global and cross-functional teams, with a proven track record of taking ownership of issues. Knowledge of or ability to learn details of the semiconductor industry. Proficiency in English. Preferred Skills: (Optional) Extended business knowledge and business analytics experience with end-to-end supply chain operations are highly desired. Extended ERP (SAP, Oracle, or others) and advanced planning solution skills and experience are highly desired Experience manage global projects with Agile approaches from initiation to implementations. Physical Demands and Working Conditions: Perform activities such as sitting, standing, or typing for extended periods of time Ability to remain in a stationary position for 90% of the time Must be able to communicate information and ideas so others will understand Must be able to exchange accurate information The ability to observe documents and details at close range (within a few feet of the observer) Operates in a [professional office and/or laboratory/manufacturing] environment Constantly operates a computer and other office productivity machinery Ability to observe documents and details at close range (within a few feet of the observer)

Operations Associate Bengaluru, Karnataka | Posted 19 hours ago APPLY NOW Job description We re looking for a high-energy, detail-obsessed Operations Associate to partner directly with our business / operation head. If you love solving problems, organizing chaos, and making things run like clockwork this role is for you. You ll be the go-to person for keeping our business units on track, our tools clean, and our reporting tight. [ ] We re looking for a high-energy, detail-obsessed Operations Associate to partner directly with our business / operation head. If you love solving problems, organizing chaos, and making things run like clockwork this role is for you. You ll be the go-to person for keeping our business units on track, our tools clean, and our reporting tight. From managing timesheets and resource allocation to building dashboards and tracking efficiency, you ll wear multiple hats and wear them well. This is not a backseat role . You ll be a core part of the leadership rhythm, owning the systems and processes that power our teams. We re looking for someone passionate, proactive, and willing to grow into a key operations leader. What You ll Own Timesheet and attendance tracking across teams Regular utilization and efficiency reporting Resource planning & allocation based on capacity and client needs ClickUp admin duties project creation, workflow management, automation Looker dashboards building, cleaning, and maintaining reports that matter IT operations laptop allocation, inventory tracking, onboarding readiness Daily coordination with BU leads to track project status and allocation Process optimization bring order, structure, and clarity to chaos CBO support own ops tasks that free up strategic time for the leadership What You Bring 3+ years of experience in business operations, project management, or admin Strong command over ClickUp, Google Sheets, and Looker (or similar BI tools) Excellent communication and coordination skills Proactive mindset you don t wait to be told what to do A love for structure, documentation, and systems Willingness to roll up your sleeves, problem-solve, and make things better Bonus: experience in a creative/marketing/agency setup Why Join Us? Work closely with leadership and learn how a fast-moving business is run Build systems that directly impact efficiency, profitability, and growth Be part of a smart, driven, and collaborative team that values ownership and action Opportunity to grow into a strategic operations lead Share this position:

Overview About Business Unit: The Business Management team empowers our leaders to manage our client businesses, supporting them with business systems and processes enabled by the latest technology and data-driven insights for better decision making. We are primarily responsible for design, development and governance of the business data, delivery performance, resource management and project management of critical initiatives to realize corporate strategy and goals. The teams measure, manage, and connect business KPIs across verticals to build a single view of impact areas within the organization. They augment our leaders with insights, strategic vision, and actionable plans to function effectively. Equipped with data and technology, the team is keen on bringing novel business solutions to life. Why we are looking for you: We are seeking a dedicated Senior Manager, Client Business Operations to join our dynamic team in India. You will have a significant impact on redefining data into business insights and contributing to the future of our operations. Your expertise in financial modeling, process governance, and revenue tracking will be essential for maintaining accuracy and compliance. Your forward-thinking, inspire change approach will assist in anticipating business challenges and promoting proactive change. What you will enjoy in this role Collaborate with Client Engagement and Delivery Leadership on high-impact strategic and operational initiatives. Drive process transformation and automation to ensure scalability and efficiency in financial tracking and reporting. Influence business strategy by identifying trends, risks, and opportunities through data-driven insights and predictive analytics. Foster a high-performance culture by developing talent, mentoring team members, and building a strong talent pipeline. Responsibilities Develop and drive thought leadership initiatives, crafting standard methodologies in financial governance, critical metric reporting, and data-driven decision-making. Take ownership of developing a dashboard with customized important metrics, facilitating structured vertical and account-level business reviews. Lead planning efforts by crafting a financial model for profit margin tracking, burn rate analysis, and revenue forecasting. Champion a data-driven culture, ensuring leadership teams leverage insights for key business decisions. Establish and maintain a governance framework for operational processes, promoting clarity and process adherence. Collaborate with cross-functional leaders to align operational processes with strategic business objectives. Build and mentor a high-performing team, encouraging a culture of accountability, collaboration, and professional growth. Qualifications MBA or equivalent degree, with 18+ years of experience in business operations, financial governance, and process automation. Demonstrated experience in planning, leading with innovative ideas, and effecting change within organizations. Experience in leading high-performing teams and mentoring emerging leaders. Strong experience in financial modeling, cost tracking, client billing, and revenue management. Expertise in process design, operational efficiency, and automation, with a track record of delivering transformation initiatives. Outstanding collaborator communication and executive communication skills, with the ability to influence and drive central initiatives. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we ve provided marketers from the world s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology.

Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and United Kingdom and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet. Amazon s Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Sr. Program Manager to manage projects, implement and improve metrics, work in collaboration with Amazon s technology, product, business and operations teams to create solutions for our internal and external customers. To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. You will work with stakeholders and multiple business teams to identify, define, and specify solutions meeting customers needs. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental to your role on the team. Our environment is deadline driven, fast paced and requires you to be detail-oriented and comfortable interacting or working with multiple teams (business and technical). The ideal candidate has a background of running large, cross-functional projects. The candidate is as comfortable working on high-level strategy and design, as they are rolling-up their sleeves and working on implementation. They have demonstrated the ability to build customized logistics solutions, drive process improvement, standardize procedures and eliminate the root cause of defects within current systems. This job will require strong communication skills while having the ability to work independently in a high pressure, and often ambiguous, work environment. Passion and drive for customer service is a must. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done. Program manage the solution for last mile related problems from identification, scoping and sizing to creating long term solutions in partnership with tech, product, business and operations. Define success criteria for programs and audits processes and create/ drive right metrics to track and influence program health. Collaborate with multiple teams as a subject matter expert in last mile delivery domain and develop solutions that utilize the highest standards of analytical rigor, data integrity and solves problem for the long term. Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations. Analyze and solve business problems alongside product, tech, policy stakeholders. A day in the life As a Sr. Program Manager in this role, daily activities would encompass activities involving designing program strategy as well as ensuring rapid execution globally. This typically includes: Strategy Development: Develop and implement a comprehensive program strategy aligned with the organizations customer experience goals and objectives. This involves defining the scope, objectives, and metrics for measuring program outcomes. Data Collection and Analysis: Oversee the collection, consolidation, and analysis of data from multiple sources. Develop and implement methodologies for data cleansing, segmentation, and analysis to derive actionable insights for business stakeholder teams. Insight Generation: Collaborate with cross-functional teams to interpret and prioritize customer insights, and develop strategies to enable stakeholder team address pain points and improve customer experiences on long term basis. Global Rollout and Optimization: Lead the global rollout and continuous optimization of the program across different regions, markets, and business units. Ensure consistency in strategy, quality, and methodologies while accounting for business and regional nuances. Stakeholder Engagement: Collaborate with cross-functional teams, such as marketing, product development, and operations, to communicate insights to leadership and drive decision-making. 5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership 4+ years of driving process improvements experience Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field PMP

As a Sr Program Manager, you will be part of Rail Haul Planning team. You will work closely with internal stakeholders including Fulfillment Centers, Sort Centers, Network Design, S&OP and Last Mile operations team and external stakeholders such as vendors and carriers (airlines). We are looking for individuals with proven ability to drive process improvements & ability to keep pace with our explosive growth. The individual should have a can-do attitude and an ability to solve problems independently with limited guidance. Your role will involve managing operational metrics, lead continuous improvement process and cost initiatives, and plan for any changes in network. Responsibility Carry out rail operations planning, carrier allocations, network expansion and working with regional teams on execution Working with cross functional global teams on launching various tech and operational programs in India Manage the creation and management of the air haul schedule on a weekly/monthly basis Own and build metrics for WBRs, MBRs and QBRs by collaborating with analytics peers Lead and support initiatives on network speed, reliability and expansion by collaborating with supply chain and regional stakeholders Manage continuous improvement projects related to cost and efficiency Own planning and scale up of capacities for peak sale events by working with supply chain, S&OP and regional teams 5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership 2+ years of driving process improvements experience Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Job Description for Sales Operations Job Title : Sales Operations Location : Noida Qualification : Bachelor s degree in Business Administration / Marketing or related field. Experience : 1 - 3 Years About us : Metafusion is a groundbreaking analytics platform that harnesses the formidable trio of big data analytics, Computer vision and NLP to unlock the boundless potential within metadata. Through its sophisticated AI layer, Metafusion seamlessly extracts actionable insights, empowering users to effortlessly traverse vast metadata repositories. Its intuitive search engine adeptly interprets natural language queries, while the integration of computer vision technology elevates analysis by providing insights from visual data. Metafusion not only redefines the landscape of data analytics but also empowers organizations to make informed decisions and propel innovation across diverse industries. Roles and Responsibilities: We are looking for a dynamic and detail-oriented Sales Operations Executive to join our growing sales team. You will play a critical role in supporting the sales cycle, managing data and reporting, improving processes, and aligning our internal operations for scale and efficiency. This is an exciting opportunity to work cross-functionally across departments. Support day-to-day sales operations, ensuring seamless execution of all backend processes Maintain and update sales databases, trackers, and CRM systems (e.g., Zoho) Coordinate with internal stakeholders to track leads, conversions, and client onboarding workflows Own sales reporting and performance dashboards; provide weekly/monthly insights to leadership Assist in lead generation, data enrichment, and research on prospective accounts Manage documentation for proposals, contracts, and renewals in collaboration with legal/finance Work closely with the sales team to resolve operational issues and implement best practices Contribute to forecasting, budgeting, and pipeline management activities Enable process improvements across the pre-sales and post-sales lifecycle The candidate should possess experience with GEM (Government E - Marketplace ) portal and be well-versed in working with various e-procurement platforms. Job Requirements: 1-3 years of experience in sales support, sales operations, or business operations Strong command of Excel/Google Sheets, and hands-on experience with CRM tools Analytical mindset with comfort working with numbers, metrics, and reports Excellent organizational and communication skills Ability to handle multiple priorities in a fast-paced, startup environment A proactive, self-starter attitude with high ownership and attention to detail Our perfect candidate is someone that: Is proactive and an independent problem solver Is a constant learner. We are a fast-growing company. We want you to grow with us! Is a team player and good communicator

Job Title: Product Manager Company: Zotok.ai Location: Hyderabad About ZoTok.ai: ZoTok.ai is India s first AI-driven conversational commerce engine designed for seamless business operations on WhatsApp. We empower businesses to digitize their order-invoice-payment cycles without the need for expensive DMS, ensuring smooth operations and strong customer relationships. Role Description: As a key player in the product development of Indias first conversational commerce engine powered by GenAI, you will work closely with the founder and various stakeholders to drive product strategy, define roadmaps, and manage product lifecycles. Your primary responsibility will be to understand customer needs, outline product requirements, and introduce innovative solutions that align with business goals. This role is based on-site in Hyderabad. Key Responsibilities: Product Strategy & Roadmap Development: Collaborate directly with the founder to shape and define the product vision and strategy. Develop and maintain product roadmaps that align with business goals and market demands. Stakeholder Collaboration: Partner with cross-functional teams (engineering, design, marketing, sales) to gather requirements, prioritize features, and ensure successful product delivery. Customer Insights: Conduct market research and collect customer feedback to understand user needs and pain points, utilizing these insights to drive product improvements and the development of new features. Documentation: Prepare comprehensive Product Requirement Documents (PRDs) and Business Requirement Documents (BRDs) to effectively communicate product specifications and business needs to the development team. Project Management: Manage the full product development cycle from concept to launch, ensuring timely delivery and high-quality outcomes. Track progress, adjust plans as needed, and ensure project goals are met. Performance Monitoring: Post-launch, analyze product performance metrics to identify areas for improvement and ensure the product meets both user expectations and business objectives. Innovation & Improvement: Continuously explore opportunities for product innovation and enhancement, with a focus on driving growth and improving user satisfaction. Product Development: Lead the entire product lifecycle for Z Tok s AI-powered solutions, focusing on seamless integrations with ERP, CRM, and conversational AI platforms. Prototyping: Develop and iterate on product prototypes to visualize concepts, workflows, and user experiences prior to full-scale development. Qualifications: Experience: At least 2 years of experience in product management within the B2B or B2C industry. Education: Bachelors degree in Business Administration , Computer Science , Engineering , Product Management , or a related field from a tier-1 ,tier 2college. A M asters degree or an MBA in a related field would be an added advantage. Skills: Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Proven track record of collaborating effectively with cross-functional teams. Ability to manage multiple projects simultaneously. Familiarity with product management tools and methodologies. Mindset: Proactive and entrepreneurial, with a passion for building and scaling products. Location: Willing to work on-site in Hyderabad. Why Join Us? Innovative Product: Be part of a revolutionary AI-driven platform transforming business operations. Growth Opportunities: Gain experience in a fast-growing company with potential for career advancement. Collaborative Environment: Work with a supportive team dedicated to delivering impactful solutions. .

Co-develop innovative livelihood and enterprise models tailored to ultra-poor households, particularly women and youth. Integrate context-sensitive approaches (e.g. low-asset base, seasonal migration, landlessness) into enterprise design. Conduct benchmarking of existing livelihood and enterprise models to identify promising approaches for replication or adaptation. Ensure models align with the Zero-Poverty ecosystem. Develop and strengthen forward and backward market linkages for micro-enterprises, with a focus on scalability and long-term viability. Identify and engage ecosystem actors including aggregators, buyers, financial institutions, and service providers to support enterprise growth. Facilitate the formation of producer groups or federated enterprises where appropriate. Lead pilot implementation of micro-enterprise models in selected geographies. Provide technical assistance to field teams on business planning, market strategies, supply chain strengthening, and risk mitigation. Supervise livelihoods assessments, feasibility studies, and value chain analyses. Build capacities of SHG federations, community cadres, and frontline staff on enterprise development, financial literacy, and business operations. Strengthen mentoring and incubation systems for first-time women entrepreneurs and ultra-poor individuals. Develop frameworks to monitor economic outcomes, sustainability, and women s empowerment metrics. Document case studies, models, lessons learned and contribute to knowledge products for replication and scale. Collaborate with research and M&E teams to validate impact pathways and adapt models accordingly. Qualification and skills required: Postgraduate degree in Rural Management, Livelihoods, Development Studies, Social Work, or related fields. Minimum 5 years of progressive experience in livelihoods promotion, micro-enterprise development, or SHG-led economic initiatives. Demonstrated experience in designing and implementing diverse enterprise models with ultra-poor, women, or SHG members. Strong understanding of market linkage development and experience in benchmarking and analyzing livelihood models across geographies. Sound knowledge of rural poverty dynamics in northern India, especially in UP. Experience working with or alongside government programs (e.g., NRLM, SRLMs), CSR initiatives, or development partners. Excellent facilitation, mentoring, and communication skills in both English and Hindi. Willingness to travel extensively to remote and underserved locations. Comfort with iterative prototyping, adaptive implementation, and cross-sector collaboration. Commitment to gender-transformative, pro-poor, and inclusive development. Note: This TOR is in Intended to provide a general overview of the position and may not cover every aspect of the role. Additional responsibilities may be assigned as needed to support the organizational goals

At Mr. Cooper Group, You Make the Dream Possible. Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers. Join us and make the dream of home ownership possible! This entry-level role is ideal for individuals with a foundational understanding of data analysis and reporting tools. The Reporting Analyst I will support business decision-making by collecting, analyzing, and presenting data in a clear and actionable format. Key Responsibilities: Collect and interpret data from various sources to generate reports. Develop and maintain dashboards and reporting tools using platforms like Excel, Power BI, and Power BI Report Builder Identify trends and patterns in data to support business insights. Collaborate with cross-functional teams to understand reporting needs and deliver solutions. Ensure data accuracy and integrity in all reports and dashboards. Respond to ad hoc data requests and provide timely, accurate insights. Assist in the development and implementation of data collection systems and strategies. Qualifications: 1-2 years of experience in data analysis or reporting Proficiency in Microsoft Excel and basic SQL; familiarity with Power BI or Tableau is a plus. Strong analytical and problem-solving skills. Excellent communication skills, both written and verbal. Attention to detail and ability to manage multiple tasks simultaneously. Preferred Skills: Knowledge of statistical tools and techniques. Experience with data visualization and business intelligence platforms. Understanding of database structures and data warehousing concepts. Job Requisition ID: 024008 Job Category: Business Operations Primary Location City: Chennai Primary Location Region: Tamil Nadu Primary Location Postal Code: 600089 Primary Location Country: India Additional Posting Location(s):

Looking for a career at a company that seeks to be Earth s most customer-centric company? If so, meet Amazon. Over the past 25 years, Amazon has invented on the behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazons transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. The Holiday and Contingency Planning (HCP) function of NOC is responsible for driving decisions and configuration changes required to handle holiday and contingent events to protect customer experience. In order to ensure sustained network performance in spite of disruptions (planned or unplanned), HCP partners with stakeholders to execute configuration changes in the network which alter promise as well as package flow to ensure minimal impact and rapid recovery. HCP takes inputs from ground operations, consults stakeholders to assess impact and then translates the mitigation measures to specific asks on network configuration changes. These configuration changes at times impact promises of lakhs of packages and have to be deployed with the highest precision. We are looking for a Program Manager to work with a crack team (5-10) that cuts across operations, program management and tech to manage network Contingencies. Were looking for a hands-on and motivated self-starter whos passionate about using data to help us make quick decisions. The right candidate will exemplify "bias for action" and "are right a lot". In this role, you will work with business and operations team to continuously evolve contingency management models, analyze historic results, and make business recommendations to senior management based on those analyses all in an environment of rapid growth and increasing complexity. You will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. This position also manages the planning and execution of operations team s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results. The successful candidate must have very strong analytical skills and expertise in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will be experienced at working with large data sets and the technical tools needed to work with them. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. Work backwards, starting with customers and stakeholders to understand their needs and incorporate their context into project plans. Define and clarify business procedures and process requirements. Drive productive discussions and help the team & customers reach consensus. Understand any technologies involved in project(s) at a high level and participate constructively in solution discussions. Be an advocate for the customer and for the team to negotiate process improvements, salient features & priority. Establish milestones, drive deadlines and serve as the first point of contact for team projects. Handle ground escalations and mitigate impact on operations. Minimize impact on customer experience by quick and error free config deployments. Responsible to get complete clarity over situations by seeking updates from ground teams and assess impact. Organize calls and convene relevant stakeholders to share updates and suggest recommendations to mitigate impact. Resolve problems, develop appropriate milestones to ensure timely and successful delivery of tasks assigned. Responsible to deploy holiday configurations timely with validation checks through peers to ensure error free deployments. Stay updated about active network configurations to understand uber level impact on operations. Tasked with taking on projects challenging status quo and redefining processes to optimize productivity for the entire team. About the team As a central coordination team, NOC-HCP manages configuration changes required to handle holiday and contingent events to protect customer experience and reduce impact on operations. In order to ensure sustained network performance in spite of disruptions (planned or unplanned), HCP partners with multiple stakeholders to execute configuration changes in the network which alter customer promises as well as package flow to ensure minimal impact and rapid recovery. HCP takes inputs from ground operations, consults stakeholders to assess impact and translates the mitigation measures to specific asks on network configuration changes. 2+ years of program or project management experience 2 to 3 yrs work experience with at least 1.5 yrs of experience in Program/Operations management Background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources. Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely High attention to detail and proven ability to manage large teams Ability to manage multiple, competing priorities simultaneously with minimal supervision Strong analytical, mediation and problem resolution skills Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams Strong understanding of process improvement techniques Knowledge of Lean principles and DMAIC methodology Experience in MS Access and SQL Experience in requirement gathering and ability to write clear and detailed requirement document 2 to 3 years experience in running operations,driving large scale business programs, consulting, process improvement assignments in consulting /E-commerce/ FMCG/ Retail/Manufacturing organizations Strong academic track record, MBA Proven track record of managing and executing projects from start to finish, including project management, data gathering and modeling, problem solving, and communicating recommendations Able to think and act proactively, drive tactics and execution, willing to roll-up the sleeves and get the job done Excellent analytical skills to dive deep into data, derive insights and develop detailed action plans and tracking mechanisms Collaborative and flexible with good organizational skills in managing competing priorities, time management and meeting tight deadlines at times Proven presentation skills, excellent narrative writing and verbal communication skills with senior leadership Technical aptitude and agility to learn web-based tools. Proficiency in Excel/MS office tools

Senior BizOps Engineer The Data Warehouse BizOps team is looking for a Site Reliability Engineer who can help us solve problems and enhance our capabilities by supporting applications, services, and platforms. This position is to support solutions build for Europe on-soil Data Localization (Nationalism) initiatives which in turn caters the countries regulatory requirements over the Data storage and Access. Tech Skills: Unix, Shell Scripting, SQL, Python, Apache Nifi, Splunk, Dynatrace, Jenkins, GIT, XLR etc. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Responsibilities: Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement. Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Practice sustainable incident response and blameless post-mortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources Qualifications BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience. Experience with algorithms, data structures, scripting, pipeline management, and software design. Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. Ability to help debug and optimize code and automate routine tasks. We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed. Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby. Interest in designing, analyzing and troubleshooting large-scale distributed systems. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is desired. Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. Apply if you think you have below skills? Are you a born problem solver who loves to figure out how something works? Do you take challenge to enhance monitoring capabilities? Do you have a low tolerance for manual work and look to automate everything you can? Are you a CI/CD geek who loves all things automation?

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud - the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. OVERVIEW We are seeking a strategic, systems-oriented Manager of Customer Success Operations to lead the backbone of our customer success infrastructure. This position will be instrumental in scaling the operational engine that powers our Top 30 Pharma, Top 10 CRO, and Mid-Market engagement strategies. You will leverage tools like Salesforce, Gainsight, Smartsheet, JIRA, SharePoint, HubSpot, and LinkedIn Sales Navigator to deliver actionable insights, enable customer-facing teams, and drive measurable impact. This role will be a critical partner to the VP of Customer Strategy & Success and a key contributor to our transformation into an AI-native, customer-obsessed organization. KEY TASKS & RESPONSIBILITIES Customer Success Systems Ownership Serve as the product owner for Gainsight and Salesforce within the CSS function owning configuration, process optimization, and reporting. Integrate data from platforms like HubSpot, Consensus, LinkedIn Sales Navigator, and SharePoint to build a unified customer view. Administer and continuously improve Smartsheet trackers and dashboards used for customer journey and lifecycle management. Data, Reporting & Insights Build and manage dashboards and reports in Salesforce, Gainsight, and Smartsheet to track CSAT, NPS, adoption, renewal risk, and lifecycle progress. Develop segmentation-driven insights to support the differentiated management of strategic, enterprise, and mid-market accounts. Collaborate with the Data & Analytics team to develop predictive health score models and success metrics. Process Optimization & Program Enablement Standardize and document customer success processes including onboarding, renewals, expansion, and risk mitigation using SharePoint and Smartsheet. Help operationalize and automate CS playbooks and processes Support one-to-many outreach with customers Use JIRA to manage CSS project backlogs, feature feedback loops, and cross-functional initiatives. Operationalize strategic programs such as QBRs, Voice of Customer, and Adoption Accelerators in partnership with Product, Marketing, and Sales. Cross-Functional Alignment Partner with Revenue Operations to sync Salesforce pipeline and renewal workflows with CSS engagement models. Coordinate with Product and Engineering teams through JIRA for feature tracking and issue resolution visibility. Collaborate with Enablement to train the CSS team on tooling (Gainsight, Salesforce) and share best practices through SharePoint playbooks. Governance & Transformation Support Support the VP of Customer Strategy & Success in OKR execution, strategic initiative tracking, and leadership reviews. Lead readiness efforts for new rollouts, platform enhancements, or strategic account programs tied to Operational Excellence 2.0. QUALIFICATIONS 6-10 years of experience in Customer Success, Revenue, or Business Operations in a SaaS or Life Sciences technology firm. Salesforce & Gainsight (administration, reporting, workflow management) SharePoint and Office 365 suite JIRA (project intake, prioritization workflows) HubSpot, LinkedIn Sales Navigator, Consensus (engagement and insights tools) Project management systems like Smartsheets preferred (project tracking, dashboards) TECHNICAL SKILLS Strong analytical skills with experience in lifecycle metrics, cohort analysis, and revenue attribution. Excellent communicator who can influence cross-functional stakeholders and drive accountability. A customer-first mindset with deep empathy for internal teams and client value realization. Agile, proactive, and comfortable navigating transformation and scale. Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours! eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn, grow and continuously improve. Bring your authentic self, you are welcome here! We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need.

Amazons Finance Operations, Accounting & Analysis (FOAA) team is a fast-paced, team-focused, dynamic environment and delivering great experiences for our customers is top priority. FOAA is seeking a Sr. Program manager to support project requirements and implementation in FOAA Program management organization (PMO). FOAA PMO drives scale and productivity for FOAA by optimizing and automating processes. The key inputs driven by PMO team are i) Driving large scale automation programs by partnering with Amazon Tech teams, Accounting, Finance Operations (FinOps) and FOAA users, ii) Accelerating business process re-engineering and lean six sigma culture in FOAA to transform FOAA processes by driving efficiencies and controllership and iii) Streamlining FOAA engagement with external teams to ensure project and change management initiatives are optimized for FOAA. In this role, you will develop and drive transformational initiatives along with a cross-functional team of senior financial analysts, business intelligence engineers, and process/project managers. The core focus of this role will be to conceptualize and implement large scale Machine Learning and Artificial intelligence based initiatives. You will have opportunities to solve significant business problems through process re-engineering and innovative technology. You will also work on strategic projects to define and create brand new processes that have not done before. You will work with exceptionally talented, bright, and driven people who believe partnership is critical to customer success. This is a chance to work hard driving financial transformation activities across FOAA s three shared service centers in Costa Rica, China and India. The successful candidate must be able to think strategically, perform dive deep analytics on existing processes, identify re-engineering activities, and drive enterprise level new technology delivery. It is desirable that the candidate has worked on Machine Learning and/or AI driven project implementations. The successful candidate will have shown experience in past roles influencing business owners and supporting decision making in rapidly evolving environments. The role requires a self-starter with the ability to be both strategic and analytical in their support of new initiatives. The candidate must have the aptitude to incorporate new approaches and methodologies that are grounded in data-based recommendations. This role also has regular interaction with senior leaders and therefore requires good interpersonal and communication skills. 5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership MBA 2+ years of driving process improvements experience Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

BizOps Engineer II Overview The Dispute Resolution BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. Are you a born problem solver who loves to figure out how something works? Are you a CI/CD geek who loves all things automation? Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Role The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. All About You Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources Design, implement, and enhance our deployment automation based on Chef. We need proven experience writing chef recipes/cookbooks as well as designing and implementing an overall Chef based release and deployment process. Use Jenkins to orchestrate builds as well as link to Sonar, Chef, Maven, Artifactory, etc. to build out the CI/CD pipeline. Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible. Design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for branch management, code promotions, and version management is a plus. Qualifications BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience. Experience with algorithms, data structures, scripting, pipeline management, and software design. Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. Ability to help debug and optimize code and automate routine tasks. We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed. Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby. Interest in designing, analyzing and troubleshooting large-scale distributed systems. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. For work on our dev ops team, engineer with experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required.

Key Responsibilities : - Serve as a dedicated client success partner, providing empathetic and proactive support to merchants by understanding their concerns and offering timely resolutions within defined SLAs. - Act as a reliable point of contact for merchants, ensuring transparency and regular updates on ticket progress. - Collaborate closely with cross-functional teams like FinOps, tech, Legal, Banking Ops, risk & chargebacks and Biz Ops to drive resolutions efficiently. - Support account managers and the sales team in enhancing the overall merchant experience through driving operational tasks, effective problem-solving and personalized interactions. - Maintain accurate documentation using tools like Excel, Word, Freshdesk, and Slack. Qualifications Required : - A strong understanding of payment processes or experience in managing complex operations. - Ability to handle a fast-paced, multi-stakeholder environment with resilience and empathy. - Excellent communication and interpersonal skills, with a customer-first mindset. - Proficiency in Excel, Word, and ticket management tools like Freshdesk. - Previous experience in a client success or operational management role is preferred.

We are seeking a skilled individual to join our team as a UI/UX Designer. Position: UI/UX Designer Type: Part-time Consulting About Us: Digital Alpha Platforms is a NY-based data and AI firm with a focus on financial services. In the realm of digital transformation, our distinctiveness lies in the seamless fusion of transformative solutions, cloud technologies, and a dynamic team comprising financial technology experts from prestigious institutions such as McKinsey, Bloomberg, Goldman Sachs, JP Morgan Chase, and Deloitte. As AWS partners with badges including AWS Financial Services Competency, AWS Data Analytics Competency, and Well-Architected Partner status, we harness the power of innovative cloud capabilities. This allows us not only to redefine current business operations but also to propel your enterprise toward a future marked by unrivalled digital excellence. Beyond tackling todays challenges, our commitment is to sculpt a path for your business that outpaces the expectations of tomorrows digital landscape. Requirements: - Bachelor s degree in Design, HCI, Computer Science, or related field (or equivalent work experience). Proven UI/UX design experience with a strong portfolio showcasing web and mobile applications. Proficiency in design tools such as Figma, Adobe XD, Sketch, InVision, or similar. Solid understanding of user-centered design principles and usability best practices. Experience working in Agile environments and collaborating with developers and product teams. Strong communication skills with the ability to present and justify design decisions.

Your work days are brighter here. At Workday, we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About the Team We are a group of Workday analysts who love food and having fun! We work cross functionally with multiple business partners, and support each other as we problem solve the data analysis needs within Workday s Core Applications (HR, Fin, PSA). As an Analytics Operations Analyst, you will work to support their operations with some of the most innovative and intelligent business system analysts with a vast knowledge of the analytical tools within Workday so that you can make the experience in Workday the best it can be. Do you love trivia and feel compelled to test your knowledge every other week on a potpourri of topics? Then we would love to have you join our team. About the Role Workday is looking for an Analytics Operations Analyst, focused on reporting, with a passion for learning, helping business partners operations and data analysis. The ideal candidate brings a thorough understanding of Workday reporting frameworks, has the ability to execute processes, debug and analyze issues, and solutions with the extensibility of Workday s reporting tools, monitoring analytics operations processes. Good communication skills (written and verbal) and an ability to partner with our data business counterparts to solve the data analysis reports and meeting overall business objectives through data-driven insights and process improvements are a must. This position is located in Pune, India. Responsibilities: Collaborate with internal partners to make changes as per requirements in business operations, by making changes to Workday analytics platforms like reports, dashboards and configurations that conform to standard methodologies and provide support to data driven insights. Havin domain knowledge to provide resolution in expected time frame and work multi-functionally in Workday HR and Finance business operations. Manage and prioritize incidents and service requests Conducting root cause analysis and providing resolution for recurring raised tasks Proactively monitoring live data analytics reports, data dashboards and planning integrations and troubleshooting issues Work closely with stakeholders and cross teams during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance signoff Engineering Workday PRISM and Discovery Boards solutions as per operations requests Continuously transforming data visualizations to support operational needs Stay updated with bi-yearly Workday product releases to provide efficient solutions and operational methodologies Develop and maintain documentation for operational procedures, troubleshooting guides, and system configurations. Develop technical expertise in various Workday technologies, including but not limited to, the reporting and analytics framework and security framework. About You Basic Qualifications: 5+ years of professional experience in a data analyst role 5+ years working within an HCM/Finance system 5+ years of supporting resolutions to business operations incidents Bachelor s or equivalent experience in Data Science, Computer Science, Information Technology, or related field Other Qualifications: Expertise with Workday HCM, Workday Finance, Workday reporting, and/or Workday Prism and Adaptive Planning, a plus Excellent problem solving and troubleshooting skills. Demonstrable knowledge of business operations requirements and adapting changes Expertise in communicate data into significant items for various audiences, including but not limited to, functional end-users and executive partners. Enjoy communicating and collaborating, and establishing positive relationships with all levels of an organization Excellent interpersonal skills. Experience of working in an agile environment Our Approach to Flexible Work With Flex Work, we re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!