Business Manager

As a Business Manager (BM) in the Business Development function, one is responsible for the P&L ownership of the assigned Certified Partners (CP) in the respective territory.

Being a part of the Customer Centric organization, a BM should be able to help the assigned Certified Partners to create long-term and short-term Business Plans and identify key initiatives for the defined period which are going to impact and increase customer satisfaction, directly or indirectly. This includes what the partner aspires for and what should be the key focus areas of activities that will take the Certified Partner reach the aspiration within the set timeline.

Experience You Should Bring

• Experience in customer engagement and SME business.
• Expertise of managing a team and creating and working for the development of the team members as a well-wisher.
• Knowledge of creating business plans and product expertise, evaluating, and analysing a companys financial data to arrive at a conclusion or identify opportunities.
• Complete understanding of B2B purchasing behaviours and their market.
• Good understanding of the organizations policies and processes related to customer and partner business groups.
• Excellent verbal and written communication skills.
• Understanding of Software and the market in India.

What You Will Be Doing

• Identify and define issues and the relevant solution to designated partners and the internal team scoping, analysing, preparing, and presenting the overall solutions.
• Own execution and improvement of the planned initiatives through consistent interventions.
• Champion change and effectively manage implementation of new ideas or programs aligned with companys strategic goals.
• Identify areas of development for Partners and their team members and plan for the necessary upskilling. Help and support the CPs to have agreed common and aligned initiatives and focus areas with defined and established impacts and possible outcomes.
• Spend considerable quality time with the CP organization owner and the team members regularly for which there can be necessary travelling out of the headquarter town in the respective geography for 10 to 15 days in a month.
• Ensure complete understanding of partners way of operations major source of business, methods of lead generation, conversion ratio, profile of customers, type of customers, internal capability, capacity, and all other factors that impacts the daily operation and efficiency for delivering best business results.
• Regular structured business reviews must be undertaken to examine the progress and do necessary corrections wherever required to achieve the set plans. Close working with the team members is very crucial to understand the individuals and their areas of competencies and upskilling requirements and plan for necessary trainings and input accordingly.
• A BM must have a complete understanding of the CPs past business trend, key line of business and aligned objectives that is to be worked upon to achieve the goals.
• A BM also needs to have a clear understanding about the expansion opportunities for the CP in future and create a timebound plan with the partner with necessary activities and set milestones to check the progress.