Business Executive - Telecalling

Job Description

A Telesales Executive is responsible for selling products or services over the phone. They contact potential customers, explain product benefits, answer questions, and encourage people to make a purchase.Key Responsibilities:Making Sales Calls:- Call potential customers from a list or database.- Introduce products or services and explain their benefits.- Identify customer needs and suggest appropriate products.Achieving Sales Targets:- Meet or exceed daily, weekly, or monthly sales goals.- Track sales and follow up on leads to close deals.Customer Interaction:- Build and maintain positive relationships with customers.- Handle customer questions, concerns, or complaints in a friendly and professional manner.Data Management:- Keep accurate records of customer interactions, sales, and follow-ups.- Update customer information in the CRM (Customer Relationship Management) system.Product Knowledge:- Stay updated on product features, promotions, and pricing.- Provide accurate information to customers and help them make informed decisions.Team Collaboration:- Work with the sales team and share feedback to improve sales strategies.- Attend team meetings or training sessions to improve sales skills.Skills and Qualifications:- Previous experience in sales or telesales is helpful but not always required.- Good communication skills, especially on the phone.- Strong persuasive abilities to close sales.- Ability to handle rejections and stay motivated.- Basic computer skills to use CRM systems and update records.- Positive attitude and a strong customer-focused approach.Working Conditions:- Full-time or part-time role, usually working in an office or remotely.- Work hours may include evenings or weekends, depending on the company's needs.