Job Description

A Telesales Executive is responsible for selling products or services over the phone. They contact potential customers, explain product benefits, answer questions, and encourage people to make a purchase. Key Responsibilities: Making Sales Calls: - Call potential customers from a list or database. - Introduce products or services and explain their benefits. - Identify customer needs and suggest appropriate products. Achieving Sales Targets: - Meet or exceed daily, weekly, or monthly sales goals. - Track sales and follow up on leads to close deals. Customer Interaction: - Build and maintain positive relationships with customers. - Handle customer questions, concerns, or complaints in a friendly and professional manner. Data Management: - Keep accurate records of customer interactions, sales, and follow-ups. - Update customer information in the CRM (Customer Relationship Management) system. Product Knowledge: - Stay updated on product features, promotions, and pricing. - Provide accurate information to customers and help them make informed decisions. Team Collaboration: - Work with the sales team and share feedback to improve sales strategies. - Attend team meetings or training sessions to improve sales skills. Skills and Qualifications: - Previous experience in sales or telesales is helpful but not always required. - Good communication skills, especially on the phone. - Strong persuasive abilities to close sales. - Ability to handle rejections and stay motivated. - Basic computer skills to use CRM systems and update records. - Positive attitude and a strong customer-focused approach. Working Conditions: - Full-time or part-time role, usually working in an office or remotely. - Work hours may include evenings or weekends, depending on the company's needs.