Business Development Manager

Job Description

The BDM will be responsible for engaging with customers to understand their floral needs, presenting and suggesting tailored floral arrangements, and ensuring exceptional customer satisfaction. The role involves coordinating order processing, handling interactions with High-Net-Worth Individuals (HNIs) with professionalism and discretion, and using digital tools for communication and sales. The BDM will also be responsible for maintaining a high level of presentation as a brand representative and resolving customer queries in a resourceful manner. Key Responsibilities : Customer Engagement : Engage with customers in fluent English to understand their floral needs, offering personalized advice and suggesting suitable floral arrangements. Sales Presentation : Present and suggest floral arrangements based on customer requirements, effectively closing sales by aligning products with client preferences. Order Coordination : Ensure accurate order processing and timely deliveries, maintaining a high level of customer satisfaction throughout the process. Client Relations : Handle interactions with High-Net-Worth Individuals (HNIs) with professionalism, discretion, and personalized service. Digital Tools : Utilize online platforms, computers, and digital tools to process sales, manage communication, and track orders efficiently. Brand Representation : Maintain a polished, professional, and presentable demeanor as a key representative of the brand during all customer interactions. Problem-Solving : Be street-smart, adaptable, and resourceful in resolving customer queries, ensuring a smooth and positive experience for all clients. Errands & Deliveries : Operate a bike to facilitate errands or assist with deliveries when needed, ensuring a flexible and responsive approach to customer needs. Qualifications & Skills : Experience : Minimum of 2-3 years in sales, business development, or customer-facing roles, preferably in the retail or luxury goods sector. Communication : Fluency in English with excellent verbal and written communication skills; ability to engage customers effectively and professionally. Sales Ability : Strong sales and negotiation skills with a proven track record of closing sales and meeting targets. Professionalism : Polished, professional, and presentable appearance; ability to represent the brand with discretion and elegance. Tech-Savvy : Comfortable using digital tools, online platforms, and computers for order processing, communication, and sales tracking. Problem Solving : Street-smart, adaptable, and capable of addressing customer queries in a timely and resourceful manner. Mobility : Must be willing and able to operate a bike for errands or deliveries as required.