Business Development Director- (International KPO)

Experience Required

Minimum 10 years in business development and expansion in KPO industry, with strong exposure toglobal markets (preferably US and EMEA).

Role Overview

We are seeking a seasoned and entrepreneurial Business Development Director to spearhead ourexpansion internationally (with inclination in the US & EMEA markets), have a go-to-market strategyfor revenue delivery with new US-based logos, working closely with a lean inside-sales team.The ideal candidate to have a proven track record of generating new business, building strategicpartnerships, and scaling client relationships in the outsourcing/KPO space.

Key Responsibilities

• Market Expansion: Identify and pursue new business opportunities across financial services,
  

consulting firms, corporates, and other relevant sectors, preferably in the US & EMEA.
Prioritise high-value segments and craft entry plans aligned to IAL capability road-map.

• Client Acquisition: Build and manage a robust pipeline of prospects; convert leads into long-
  

term clients. Lead the full sales cycle - prospecting, solutioning, proposal, commercials, SOW -
and negotiate to closure.

• Consultative Selling: Engage with CEOs and senior decision-makers to understand their needs
  

and help us craft tailored outsourcing solutions.

• Strategic Partnerships: Develop and nurture relationships with key stakeholders to drive
  

multi-year, scalable engagements.

• Account Scale-Up: Drive cross-sell/upsell, embedding IAL as a strategic and preferred partner.
• Cross-functional Collaboration: Work closely with delivery, marketing, legal, and operations
  

teams to ensure seamless onboarding and client satisfaction (ensuring proposals are
competitive and compliant).

• Thought Leadership: Represent IAL at global industry events, webinars, and forums to
  

enhance brand visibility.

• Revenue Growth: Meet and exceed quarterly and annual revenue targets through strategic
  

account management and upselling.

Operational Expectations

• India-Based, Global Focus: Operate from India while driving international business
  

development.

• Time Zone Alignment: Adjust working hours to overlap with US East/Central time zones for
  

client calls, virtual meetings, and relationship building.

• Remote Engagement: Leverage digital channels (email, LinkedIn, video conferencing) for
  

prospecting, solutioning, and negotiations.

• Collaboration with Delivery Teams: Work closely with India-based operations and delivery
  

teams to ensure proposals, commercials, and onboarding align with client expectations.

• Travel Flexibility: Occasional international travel for client meetings, industry events, and
  

relationship deepening (as required).

• Cultural Navigation: Demonstrate sensitivity to global business norms.
  

Candidate Profile

• Experience:
  

✓ 10+ years in in Business Development / Sales in Knowledge Process Outsourcing, Financial
Research, Analytics or similar✓ Demonstrated track record of $5–10M+ annual new logo sales

• Domain Credibility:
  

✓ Strong understanding of how offshoring works in capital-markets data workflows,
structured-finance processes, ESG data supply-chains, or middle-/front-office researchoperations

• Network
  

✓ Established CXO / Head-Operations relationships within banks, asset managers, rating
agencies, consulting majors or Fortune 1000 corporates in the US✓ Strong network across financial services, consulting, and ESG-focused organizations in theUS

• Skills
  

✓ Consultative selling, solution-crafting, commercial negotiation, and executive presentation

Abilities

✓ Ability to handle client objections, demonstrate the value of our knowledge servicesplatform and close deals✓ Comfortable working with globally distributed delivery teams and navigatingmulti-cultural contexts

• Education
  

✓ MBA / Master’s in Finance, Economics, or Analytics preferred. CFA, CAIA, FRM orequivalent certifications are a plus

Preferred Extras

• Experience setting up green-field sales operations or scaling a boutique KPO in North
  

America

• Proven track record of new account acquisition and scaling client relationships
• Familiarity with Gen-AI/LLM use-cases in financial research or data operations and can ideate
  

tools/ solutions which are easy-sell

• Entrepreneurial mindset with a passion for building and scaling business lines
• Ability to work independently and collaboratively across global teams
  

Skills: capital market,data,business development,research