Job Description

JOB TITLE: Business Consultant, India SUMMARY: Business Consultants work with Verint Customer Analytics prospects, customers and our internal teams to drive maximum business impact via Verint Speech & Text Analytics software and practices. Through close work with sales teams and our clients, Business Consulting professionals identify business value creation opportunities, devise programs to drive improvement, and hold primary responsibility for delivery of these programs. With a significant portion of this work performed on-site, you will work in an exciting, cross-functional environment: with the Verint Sales Team to accelerate sales cycles, alongside the Verint services teams to increase the impact of our implementations, and ‘harvest’ best practices and shape future versions of the Verint Customer Analytics products. DUTIES AND RESPONSIBILITIES: Pre-Sales and During Implementation Work with key stakeholders to understand their objectives, and the challenges and issues facing their business, and translate these into recommendations and solutions supported by sound financial analysis and business case development. Work in close partnership with the Verint Sales and Pre-Sales Teams to identify opportunities, and communicate product and solution capabilities, relevance and value, to help shape deals. Guide client teams through problem definition, issue identification and work plan development using structured problem solving principles and past experience. Lead business discovery and design consulting engagements to build a shared vision and operating model for the successful delivery of multi-product solutions based on customer value and success criteria. Work in close partnership with the Verint Professional Services group, using a holistic approach to the deployment of Verint software that guides both Implementation Services and leads Project Success and Business Consulting Services. Work with the Professional Services teams, to design and lead business requirements definition, business and process change, guided analytics, and business change and readiness work streams, to deliver the most successful solutions and accelerate time to value. Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, provide recommendations and take ownership of actions. Create Success Action Plans specific to individual accounts designed to drive improvement. Post-Implementation Lead the delivery of Client Success Action Plans and periodic follow-up engagements. Monitor achievement of defined client strategic, financial and operational benefits, ensuring planned business outcomes are achieved and helping to adjust programs if necessary, through remediation programs you deliver. Closely monitor adoption rates of assigned accounts; provide keen insight into exactly how customers are using our service, the pros and cons, anything we can do to improve their ROI on the service. Gather and create best practices for implementing and using Verint Speech Analytics to be disseminated to customers via content, conversations and presentations. Builds and maintains effective relationships at senior client management (GM, VP, Exec GM, etc.) level. Establishes him/herself as a trusted adviser. Develops, prepares and presents proposals and with Account Executives. Leads development of client needs based product demonstration across the entire Verint Customer Analytics suite. Displays and can communicate broad knowledge of all Verint Solutions applicable to client needs. Leads the development of written material and presentations -- leads presentations as required. Leads overall analysis, problem solving and design for the project. Based on domain knowledge and customer learning, continuously develop and enhance repeatable success models that can be prescribed to the customers. Develop community best practice sharing programs to reach out to a wider customer base and promote learning within the customer base, and shape “next practices” for industry thought leadership. QUALIFICATIONS: Specialist knowledge of more than one of the following domains; Workforce Optimization; Speech Analytics, Text Analytics, Big Data Analytics, Quality Management, Process Automation and Feedback Management; and from select Industries: Financial Services, Telecommunications, Utilities, Retail or Healthcare, coupled with strong analytical skills. Expertise preferred in Operations functions (e.g., contact centers, back-office processes, value engineering) 7-10 years relevant work experience. 2-3 years in a business analysis or consulting role. PROFESSIONAL SKILL REQUIREMENTS: Strong leadership and strategic thinking: deliver clear, prescriptive consulting, manage tough audiences and scale from project level to executive level well. Strong presence and presentation skills: demonstrate a persuasive ability to align audiences -- from project team, front line client employees, to senior executive sponsors and stakeholders. Ability to plan and organize projects. Proven ability to work creatively and analytically in a structured problem-solving environment. Excellent communication (written and oral) and interpersonal skills. Good judgment with the ability to make timely and sound decisions. Ability to work independently and as a member of various teams. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Acute attention to details. LOCATION / TRAVEL: Position will be based in New Delhi / Bengaluru. This role will require 50% + travel, depending on home office location, client project locations, and project schedules. Show more Show less