Business Applications Analyst ( Dynamic BC 365 & CRM )

Job Description

Location: Fiji Island Reporting to : Business Solutions Manager Role Purpose : We are seeking a highly skilled IT Business Analyst / Project Manager to deliver key technology initiatives, including the upgrade of Microsoft Business Central (ERP), the selection and implementation of a new CRM system for hospitality, and driving business improvements through AI and automation within applications. This role will lead project delivery, optimize business processes, and identify opportunities to enhance business performance through emerging technologies Key Skills and Experience: Minimum 5 years' experience managing IT projects as a Business Analyst, Project Manager, or hybrid role. Proven experience delivering ERP upgrades (preferably Microsoft Business Central). Experience leading CRM system selection and implementation projects. Familiarity with AI tools, automation platforms and business process automation concepts. Strong business process analysis and improvement skills. Excellent stakeholder engagement, vendor management, and communication skills. Project Management certification (e.g., PMP, PRINCE2) or Business Analysis certification (e.g., CBAP) is advantageous Qualifications and Skills:- Bachelor's degree in Information Technology, Business, or a related field. Certifications in Project Management, Business Analysis, or Microsoft Business Central are advantageous. AI, automation, or digital transformation certifications are a plus. Key Responsibilities Project Management: Lead the end-to-end delivery of: o Microsoft Business Central ERP upgrade. o CRM system selection and implementation for hospitality operations. Develop project plans, manage budgets, schedules, and resource allocation. Track and report on project progress, risks, and issues to key stakeholders. Business Analysis: Collaborate with business users to gather, document, and validate business requirements. Lead workshops to map current and future business processes. Translate business needs into clear functional and technical specifications. Application Expertise: Provide subject matter expertise on Microsoft Business Central and CRM applications. Support system configuration, data migration, integration, testing, and training. Continuously assess system performance and recommend improvements. AI and Automation Initiatives: Identify opportunities to improve business processes through AI, automation, and workflow optimizations within ERP, CRM, and other business applications. Evaluate, recommend, and assist with implementation of automation tools or AI-driven enhancements (e.g., chatbots, predictive analytics, workflow automation) Stay updated on emerging technologies and trends relevant to business systems and automation. Stakeholder and Vendor Management: Act as the bridge between business units, IT, and vendors. Manage vendor contracts, deliverables, and ensure alignment with business objectives. Communicate project status, risks, and outcomes effectively across all levels. Change Management and Training: Develop and execute user adoption strategies, including change management and training plans. Drive business readiness activities to ensure smooth transitions for users. Personal Attributes: Proactive, innovative, and delivery-focused mindset. Strong problem-solving and critical thinking abilities. Ability to manage competing priorities in a dynamic environment. Effective communicator who can simplify complex concepts for non-technical users. Willingness to be based in Fiji for full project delivery. Package Structure: Total Salary in Fiji Dollars; with Family status position. Accommodation allowance, Food allowance Medical Insurance Allowance Mobile Allowance PF Company Contribution Return airfare allowance to India (every 3 years ) Work permit, Visa and Joining ticket provided. Please expedite and send the updated resume along with requested details and confirmation of interest. Regards, Ms. Gulshan Saiyed/ Pooja Raval - Sr. Consultant / Team Leader Send CV and Reply mail to: unitedtechit@uhr.co.in; Will call you for detail discussion, if your Profile is relevant. Show more Show less