Business Analyst-work force management

ROLE

DESCRIPTION

GENERAL RESPONSIBILITIES

• Act as the face of their product team with business stakeholders as needed.

• The analyst works closely with HR, Store Operations, and IT teams to ensure Dayforce supports efficient

scheduling, compliance, and workforce planning across retail locations.

• Collaborates with the other team members in the product line and projects.

Business sense

• Proven experience as a Business Analyst or Product Analyst in a SaaS or

enterprise technology environment, translating complex business needs into

structured functional requirements.

• Understanding of integration points between Dayforce and POS, payroll, or HRIS

systems & Familiarity with Dayforce reporting and analytics tools.

• Certifications in Dayforce or Business Analysis (e.g., CBAP, PMI-PBA) are a plus.

Operational

• Hands on expertise in business communication tools / presentation skills.

• Hands-on experience using AI tools for analysis and communication, such as

prompt-based insight generation, automated documentation, or AI-enhanced data

exploration.

• Strong business documentation skills and structured approach towards problem

solving

• Strong analytical skills and influencing skills – to drive conclusions with business

basis data and analyses

• Stakeholder management.

• 3–5 years of experience as a Business Analyst, preferably in retail or workforce

management.

• Hands-on experience with Dayforce Workforce Management modules

(Scheduling, Time & Attendance, Labor Forecasting).

• Strong analytical and problem-solving skills, with the ability to interpret data and

translate it into actionable insights.

• Excellent communication and stakeholder engagement skills.

• Proficiency in documentation tools (e.g., Confluence, Visio) and agile

methodologies.

• Bachelor’s degree in Business, HR, Information Systems, or related field.

INTERFACE

EDUCATION & WORK EXPERIENCE

SKILLS & KEY LEADERSHIP BEHAVIOR

PARAMETERS FOR SUCCESS

Requirements Gathering & Analysis

• Collaborate with stakeholders across HR, Operations, and IT to elicit and document business

requirements related to scheduling, time tracking, labor forecasting, and compliance.

• Analyze current workforce management processes and identify opportunities for optimization and

automation using Dayforce.

• Automate requirements discovery and documentation, leveraging AI tools to extract, cluster, and refine

user stories, process maps, and impact assessments from workshops, tickets and transcripts

Functional Design & Documentation

• Translate business needs into functional specifications and process flows for Dayforce WFM modules.

• Support the configuration of Dayforce Scheduling, Time & Attendance, and Labor Forecasting features

to meet retail-specific needs.

• Document use cases, test scenarios, and user stories to support development and implementation.

Implementation & Support

• Assist in system testing, UAT coordination, and go-live activities, ensuring solutions meet business

expectations.

• Provide post-implementation support, troubleshooting issues and recommending enhancements.

• Act as a liaison between business users and technical teams to ensure clear communication and

alignment.

Data & Compliance

• Analyze workforce data to support decision-making and ensure compliance with labor laws and union

agreements.

• Monitor scheduling accuracy, labor utilization, and adherence to business rules.

Continuous Improvement

• Identify and recommend improvements to Dayforce WFM configurations and workflows.

• Stay informed on Dayforce updates and retail workforce trends to inform future enhancements.