The Business Analyst position is a role within the Operations department of Prodapt that reports to the Project Manager. The overall purpose of the position is to govern various tools and processes within a project in collaboration with the PMs and clients, and to recommend continuous enhancements to increase efficiency, and to uphold Prodapt s winning values and to work in a way that contributes to the Company s vision. Also , you will be the go to person in our client s organisation for new requests or changes related to the domain. It involves interaction with IT team and business units, understand their requests and coordinate delivery.
Responsibilities
Process Management:
- Create key stroke level process flows and process documentation independently
- Govern calibration calls with clients and share necessary process related updates
- Drive brainstorming sessions to recommend transformation and enhancements in existing processes
- Analyze current telecom business processes and workflows; identify gaps and areas for improvement to optimize operational efficiency and customer satisfaction
- Hands on experience in BPMN , ARIS, Camunda,etc
- Collaborate with Project Managers on process re-engineering or process refinement approach
- Collaborate with technical teams and vendors to evaluate proposed telecom solutions or system changes, ensuring alignment with business goals and technical feasibility.
- Incorporate industry best practices into the existing processes and drive continuous improvement
Quality Management:
- Ensure 100% quality scores across all processes
- Govern periodic quality calls and demonstrate process quality metrics to the clients
- Collaborate with the clients quality team to align the solutions with clients expectations
- Identify root causes of recurring issues and drive corrective/preventive actions
Project Management:
- Create contractual agreements such as SOW, amendments and renewals
- Support project management activities by tracking requirements, managing scope changes, and ensuring timely delivery of business objectives
- Lead/govern multiple transitions including Offshoring/nearshoring
- Travel to client location as per business requirements and demonstrate high project management skills with clients
- Maintain Lean operations to avoid unnecessary buffers and to drive cost effective operations
- Focus on project revenue, cost and RGMs and to drive efficiencies with defined action plan
- Identify new opportunities within the current project and highlight them in Leads generation process; create proposals and business plans
- Collaborate with Delivery Managers in creating proposals and business plans
- Implement effective BCP management process
- Work with PMs for tracking critical data in the project and generate client focused periodical reports
- Coordinate with clients to create excellent business relationship for consistent performance and business expansions
- Align project delivery with organizations goals and strategy
Change Management:
- Work with clients to understand the change requirements
- Ensure seamless operations through system driven approach while incorporating changes in the process
- Assist team members in effective change management
Team Management:
- Identify domain experts within the team through mentoring and coaching
- Contribute to organization wide knowledge repository eg Insight creation
- Implement effective Checks and Balance process in place - including imposing PIPs for non-performers, rewards and recognition for performers, create high motivation factors within team
- High focus on knowledge base retention including acquiring key skills through L&D, setting career aspiration roadmap, supporting team members in scaling up etc
Support other accounts/programs as required to help providing KT for new tools/channel support
Requirements
- Must Have Skills - Incident Management, Order management, and Telecom Background.
- Good to Have - Team Management, Project management, MS Office, Client management, Business Analysis, Business Analyst, Good Communication skills, presentation skills, conflict management.
- Bachelors or masters degree in a relevant field (such as telecommunications, engineering, or project management) is preferred.
- Proven experience as a project manager in the telecom domain, with a strong track record of successfully delivering complex projects.
- In-depth knowledge of the telecommunications industry, including technologies, regulations, and market trends.
- Excellent leadership. Strong and communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in project management tools and software.
- Ability to analyse client s needs, design and document solutions.
- Project management certifications, such as PMP (Project Management Professional), are advantageous but not mandatory.
- Able to work in a multi cultural environment.
