Job Description

We are seeking skilled and motivated Freshers to join our Customer Success Team. The role combines responsibilities of customer onboarding, query resolution, product adoption, and business analysis, making it integral to our success. Roles and Responsibilities: Customer Success: Participate in new customer onboarding by gathering data, configuring the software. Address customer queries and issues, ensuring effective and efficient product usage. Ensure customer satisfaction, increase software adoption, and identify opportunities for upselling to reduce churn. Business Analysis: Gather, document, and prioritize business requirements through collaboration with internal and external stakeholders. Translate requirements into detailed BRDs, functional specifications, and user acceptance scenarios. Work closely with the Product and Development teams to deliver tailored solutions that meet customer needs. Product Enablement & Configuration: Configure the software during onboarding to align with customer requirements. Provide insights on functional usability, technical design, and feature optimization to improve customer experience. Qualifications: Graduate in Commerce, or any relevant degree. Proficiency in MS Excel and other office tools. Excellent written and verbal communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. Detail-oriented with strong problem-solving and analytical skills. Any Additional relevant certification is a plus