Business Analyst [Support] Production [F&O]

Job Description

Technical Support & Troubleshooting: Resolve technical issues and user inquiries related to Dynamics 365 F&O. Diagnose and resolve problems with system functionality, modules, and integrations. Provide timely and effective support to end-users, ensuring minimal disruption to business operations. System Configuration & Management: Configure and manage Dynamics 365 F&O settings and user access. Monitor system performance and identify areas for improvement. Assist with data migration and upgrades. Create and maintain documentation for system configurations, troubleshooting procedures, and user guides. Provide training to end-users on using Dynamics 365 F&O effectively. Customization & Integration (Potentially): Depending on the role, assist with the design, testing, and implementation of new features, functionalities, or integrations within Dynamics 365 F&O. May involve working with X++ or other technologies to develop custom solutions. Work closely with clients, stakeholders, and cross-functional teams to ensure projects are completed on time and within scope. Collaborate with other support teams and developers to resolve complex issues. Skills and Qualifications: Strong understanding of Dynamics 365 F&O modules (e.g., Finance, Production, Manufacturing, Retail). Experience with X++ development (depending on the role). Knowledge of SQL and other relevant technologies. Familiarity with data migration tools and techniques. Problem-Solving & Analytical Skills: Ability to diagnose and resolve complex technical issues. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Customer Service Skills: Ability to effectively communicate with end-users and stakeholders. Strong customer service skills and a commitment to providing excellent support. Experience with Dynamics 365 F&O support or implementation. Experience with ERP systems and business processes. March 17th, 2025 Introduction Do you know that 90% of data in the digital environment is unstructured? Microsoft... February 17th, 2025 As the need for a new and scalable Enterprise Resource Planning (ERP) system has been... January 24th, 2025 In today s fast-paced business environment, sales teams frequently encounter a variety of obstacles that can... Streamline operations with AI-driven insights and achieve faster results with our expert implementation.