Business Analyst

Job Description

Roles And Responsibilities Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders. Open to discuss the requirement with the client over a call/ in person meeting. Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget. Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines. Daily standup with various teams to track the progress. To oversee the development and improvement of customer service products or platforms within an organization Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products. Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products. Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization. Skills:- Communication Skills, JIRA, BRD, FRD and Requirement Analysis Show more Show less