Job Description

We are seeking a dynamic Business Analyst to join our IDS Software Services Business team. The ideal candidate will play a crucial role in understanding client needs, gathering requirements, and translating them into actionable insights and solutions. This position involves pre-sales activities (client and market research, supporting sales teams with solution demonstrations, proposal development) and post-sales activities (project initiation, requirements analysis, product roadmap, wireframes/Figma designs, ongoing client support) along with creating presentations and documents for PoCs, products, etc. Responsibilities: - Collaborate with sales teams to understand client requirements and tailor proposals and presentations. - Conduct feasibility studies and gap analyses to define project scopes. - Gather and analyze business and functional requirements. - Develop BRDs, SRS, and FRS documents. - Lead stakeholder workshops and interviews to validate solutions. - Ensure accurate translation of requirements into technical specifications. - Assist in project planning and resource allocation. - Provide post-sales support, managing change requests, and ensuring client satisfaction. - Support all phases of the SDLC from business case creation to support. - Present data analysis findings to project teams and stakeholders. - Manage evolving business priorities and multiple projects in a fast-paced environment. - Worked with AI/ML and understanding of Healthcare (RCM, Denial, Claim process), Content Management and Publishing will be an added advantage. - Produce high-level solution design documents and detailed business rules documentation. Requirements: - Proven experience as a Business Analyst or similar role. - Strong organizational, problem-solving, and IT skills. - Ability to communicate professionally with clients, executives, and developers. - Understanding of SaaS businesses and KPIs. - Familiarity with agile methodologies (Scrum, Kanban). - Proficiency in tools like Figma, Confluence, CRM systems, Balsamic, JIRA, and MS Office. - Understanding of common software tech stack. Skills and Competencies: - Analytical problem-solving abilities. - Strong interpersonal and consultative skills. - Proficiency in oral and written communication. - Creative thinking and problem-solving approach. - Basic software knowledge and programming language familiarity. - Understanding of databases and networks. - Expertise in stakeholder analysis, cost-benefit analysis, requirements engineering, and process modeling. - Strong client interaction skills, including empathy, active listening, and conflict resolution. - Ability to define, monitor, and report on key metrics and KPIs. - Experience providing training or mentorship to junior team members. - Conducting handshake meetings and market research. - Performing SWOT analysis and resolving queries. - Creating prototypes and vision documents. - Documenting BRDs, SRS, FRS, and user stories. - Conducting GAP analysis and managing change requests. - Experience in pre-sales activities, such as product demonstrations and proposal creation. - Ability to manage multiple projects and adapt to changing priorities. Qualifications: - Bachelors degree in Business Administration, Computer Science, or a related field. - Certification in Business Analysis (e.g., CBAP) is a plus.