Business Analyst

Role and Responsibilities:

Engage with Senior Leadership within Guardian for automation opportunity identification, intake and initial assessment
High level walk throughs for the identified opportunities and development of Cost & Benefit Analysis (CBA) and Biz casesHe/ She will be responsible for validating the CBAs with Biz Sponsor and seeking approval on submitted Biz cases withinstipulated timelinesHe/ She will be aligned to one or more In-Development Automation Projects in a capacity for a Business Analyst

Drive brainstorming sessions/ workshops to identify automation opportunities Feasibility study and evaluation of identified automationopportunities Conduct process walkthroughs and identify the right solution for the business problem Develop CBA and viable business casesfor the automation opportunities Review of the Biz case with CoE lead, business leaders Seeking approvals on the business case Manage thefinancial reporting and track the benefit realization Handover of approved business case to the PM for kick-off Create Level 5 and Level 7process maps and seek business sign-off on the same Participating in PI planning events Undertake re-programming requests as and whenreceived from the IT team for change in existing documents/ SOPs Manage 2-3 team members and accountable for managing their utilizationand project deliveries Individually manage one or more End to End project delivery Participate in all governance meetings with Internal &External StakeholdersSkills and Knowledge requirementsBlack Belt certified with very good knowledge of Six Sigma and Lean BA Certifications on RPA platforms (UiPath etc.) will be an addedadvantage Past experience of working on Automation projects within Guardian or prior to Guardian will be an added advantage Expert in toolslike JIRA, SharePoint, MS Visio and MS Office (Word, Excel, PowerPoint etc.). Knowledge on Power Automate & tableau will be an addedadvantage Hands on experience in driving business improvement using Value stream mapping & other lean tools Should have done at least 2large Six Sigma/lean projects and 2 automation implementations with proven revenue / margin returns to the organization A good knowledgeof PM methodologies like Agile, Scrum, Prince2 etc. will be an added advantage. Aware of BPO Quality processes like QA evaluations,monitoring, calibration sessions, stratified sampling methods, bottom quartile management process etc. Good written and verbalcommunication to driving meetings and building consensus. Knowledge of overall BPO business including Voice, Non-Voice and Blendedprocesses Should have led and managed globally distributed project teams In-depth experience of running meetings, managing notes,following up on next steps Ability to work in ambiguous environment and derive clear actionable from hazy inputs Excellent communicationskills (both verbal and written) and soft skills Ability to handle presentations to senior leadership and handle stakeholders Should have ledproject teams and has the ability to use logic to convince stakeholders People management, goal setting, team development, team groomingskills Participate in best practice sharing across the team Good peoples person and should be able to manage and develop his/her teamDriving culture of data-based decision making Preferably from Health Insurance or Financial Services domain