Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Title: Business Analyst
About Genesys:
Genesys is a global leader in customer experience and contact center solutions. We power more than 70 billion remarkable customer experiences each year for organizations in over 100 countries. Our innovative cloud, digital, and AI technologies are transforming the customer journey into a more connected, empathetic experience.
About the Role:
We are seeking a
Business Analyst
to join our
Product Strategy & Business Operations
team. This role will play a key part in analyzing and reporting product usage data across the Genesys portfolio. Your insights will directly support strategic decision-making and improve the understanding of how our customers engage with our products.
Key Responsibilities
- Reporting & Data Analysis
- Support internal and external reporting of Product Usage.
- Gather, validate, and interpret data to ensure accuracy and consistency in all reports.
- Execute SQL queries to fill data gaps and build more complete data sets.
- Partner with cross-functional teams to ensure data alignment and quality.
- Visualization & Dashboards
- Assist in the design, creation, and maintenance of Tableau dashboards to automate metrics and streamline reporting.
- Support the development of PowerPoint presentations for executive and corporate meetings.
- Provide actionable insights through data visualization and storytelling.
- Collaboration & Support
- Work closely with internal stakeholders to understand business reporting needs.
- Document reporting processes and contribute to continuous improvement of analytics workflows.
Qualifications
- Bachelor’s degree in Business, Data Analytics, Information Systems, or related field (or equivalent experience).
- 2+ years of experience in a business analyst, reporting analyst, or data analyst role.
- Knowledge in Tableau (or similar BI tools) and strong Excel skills.
- Experience executing SQL/manual queries to extract and manipulate data.
- Excellent communication, problem-solving, and organizational skills.
- Ability to manage multiple projects in a fast-paced environment.
Preferred Skills
- Familiarity with CRM, ERP, or other enterprise systems.
- Experience in corporate reporting.
- Knowledge of Genesys’ products and services a plus.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
