Business Analyst

Job Summary

We are seeking a mid-level Business Analyst with exceptional communication and documentation skills to support cross-functional business and technology initiatives. The ideal candidate will excel at translating business needs into actionable requirements and collaborating effectively with both technical and non-technical stakeholders.

Key Responsibilities

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  Collaborate with stakeholders to gather, analyze, and document business requirements.

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  Translate complex business needs into clear functional specifications and user stories.

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  Facilitate workshops, interviews, and meetings to elicit requirements and drive alignment.

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  Confirm requirements, manage approvals, and ensure consistency between business and IT teams.

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  Support projects throughout their full lifecycle—from discovery through delivery.

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  Develop and maintain process flows, use cases, and related documentation artifacts.

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  Produce structured documentation such as BRDs, FRDs, and user stories.

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  Assist in solution testing and validation to ensure alignment with business objectives.

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  Communicate effectively across technical teams, business units, and leadership.

Qualifications

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  Experience: Minimum 6 years as a Business Analyst or in a similar role.

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  Documentation Skills: Proven ability to write clear, concise, and comprehensive requirements documentation.

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  Stakeholder Management: Strong interpersonal and communication skills to collaborate across teams.

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  Methodologies: Experience working in Agile or hybrid project environments.

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  Tools:

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    Proficiency with workflow tools (Visio, Lucidchart).

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    Experience with documentation and project tools such as JIRA, Confluence, and Figma.

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    Familiarity with ServiceNow and SQL is a plus (ServiceNow implementation experience preferred but not required).

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  Availability: Must be available to work standard business hours aligned with Eastern Standard Time (EST).