Business Analyst (Customer Onboarding/AML)

Purpose-

• Serve as the primary liaison between the Domain, Technology and Business Product Owner
• Work with the business to analyse as-is business processes, elicit business requirements and produce documented and approved specifications for any new or change to technology applications and/or business processes
• Maximise the value being delivered by ensuring all features and stories are aligned to business value
• Works with the Product Owner to refine the backlog of the team through prioritisation, estimation and decision making.
• Work in close collaboration with the Product Owner, your peers in the BA team, Solution Architects, Solution Designers and the Scrum Team/s to refine and socialise detailed requirements through progressive elaboration sessions
• Supports Developers, Engineers and UX designers in understanding the requirements so they can deliver on their commitments.

Experience

• Minimum 10 years’ experience as a Senior Digital Business Analyst
• In-depth understanding of Financial Products, processes and systems
• Extensive knowledge and experience in Customer Onboarding, AML and Fincrime.
• Creativity and simplifying complex processes and issues, problem solving and analysis
• Extensive experience working in an agile environment and familiarity with HCD techniques
• Ability to communicate a product vision to key stakeholders and teams, and working with product owner to develop it into a shaped backlog of key features, epics stories and goals for individual sprints.
• Master at leading workshops, in a cross functional business and IT team through the discovery, development and operational usage stage of change.
• Ability to quickly understand the technical stack and grasp basic know-how of the systems that deliver your requirements.
• Ability to work closely with key stakeholders and build collaborative partnerships
• Proven analytical skills and evidence-based decision making
• Comfortable with ambiguity

Essential Capabilities

• Analysis and delivery experience within complex environments
• Develops and maintains a broad perspective; understands and considers issues in the context of overall market, customer, and business strategies
• Workshop and facilitation skills
• API design knowledge
• Run story elaborations, sprint planning sessions and other Agile ceremonies.

Key Accountabilities-

• Responsible for capturing and grooming requirements into features, epics & tasks including dependencies in collaboration with the squads that align with business requirements.
• Perform analysis (scenario, policy, customer, data, gap, change, etc) to articulate business needs and solution requirements.
• Prepare both high level and detailed business requirements
• Produce As-Is and To-Be Process Maps
• Develop process models, data models, business rules, target operating models, workflows, reporting and other required outputs
• Ensure the Delivery and Development teams understand the value of each user story that is being delivered
• Assists the Product Owner to define the business value and outcomes.
• Expert in translating end user/customer insights into Features, Epics & Tasks
• Participates and leads workshops
• Analyse the impact of proposed solutions holistically to support change with Business Impact Assessments.
• User Acceptance Testing and Business Verification testing
• Support implementation of backlog items aligned to domains and achievement of associated business outcomes.
• Customer and Stakeholder are at the centre of all analysis
• Proactively manage risk, meeting all policy, control and compliance requirements; adhere to process and procedures pertinent to role; escalate issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).