Business Analyst CRM / DMS

ROLE AND RESPONSIBILITIES:-

• Experience working in either sales and Marketing or product development
• Responsible for analyzing and maintaining the companys CRM / DM system
• Results oriented, will take ownership and proactively drive projects and change management
• through to completion
• Ensuring data integrity and making recommendations for improving the effectiveness of
• the companys CRM / DMS strategy.
• Managing projects by creating milestones and ensuring timely completion of tasks
• Providing technical support to internal stake holders
• Conducting training sessions for sales team on how to use a companys products or services
• Identifying business opportunities based on sales team feedback and research
• Collaborates with the sales team to understand business issues to be addressed by customer
• insights
• Own test and learn timeline
• Ability to work independently and exercise discretion in performing job duties
• Will be working with the sales team on solution definition for small sized projects with medium
• level complexity
• Ability to interact cross-functionally with departments and with third party vendors while
• consistently meeting deadlines
• Provide day to day business user support of CRM / DM system
• Extensive experience of working with a range of tools and packages to interrogate data and
• build reports
• Experience with application integration and developing workflow and functional Use Cases
• SAP SD experience will be the added advantage