About The Company
Movate is a leading global provider of customer engagement, digital transformation, and technology solutions. Committed to delivering innovative services, Movate partners with Fortune 500 companies and leading brands across various industries to enhance their digital capabilities and streamline their operations. With a focus on agility, innovation, and customer-centricity, Movate strives to create impactful solutions that drive growth and operational excellence. Our diverse team of experts leverages cutting-edge technologies and industry best practices to meet the evolving needs of our clients worldwide.
About The Role
We are seeking a highly skilled Salesforce Business Analyst with extensive experience in Salesforce Commerce Cloud to join our dynamic team. In this role, you will be responsible for analyzing, designing, and implementing eCommerce solutions tailored for global markets. Your expertise will help optimize our clients online storefronts, ensuring seamless user experiences and efficient business processes. This position offers an exciting opportunity to work on innovative projects, collaborate with cross-functional teams, and contribute to the digital transformation initiatives of leading organizations. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for solving complex eCommerce challenges.
Qualifications
- 8 to 9 years of professional experience as a Salesforce Business Analyst, with a proven track record in enterprise-level projects.
- Minimum of 5+ years of hands-on experience with Salesforce Commerce Cloud, including in-depth knowledge of Business Manager.
- Strong understanding of eCommerce platforms, digital marketing, and customer engagement strategies.
- Excellent analytical, problem-solving, and requirement modeling skills.
- Experience working in Agile Scrum environments, preferably in multicultural and distributed teams.
- Proficiency with JIRA, Confluence, and other project management tools.
- Knowledge of SQL, CMS, and Google Analytics is preferred but not mandatory.
- Exceptional verbal and written communication skills, capable of presenting technical and business concepts effectively to diverse audiences.
- Ability to work in a fast-paced environment, managing multiple priorities and deadlines efficiently.
- Location: Chennai or Bangalore, with shift timing from 2.30 PM to 11.30 PM IST.
Responsibilities
RESPONSIBILITIES:
- Participate in planning and implementing eCommerce solutions for global markets, ensuring they align with business objectives and technical feasibility.
- Lead the analysis and thorough documentation of current and future state business processes, identifying opportunities for innovation and improvement.
- Recommend solutions to enhance Commerce functionalities, optimize business practices, and streamline procedures.
- Distinguish between user requests and underlying business needs, evaluating information critically to translate high-level concepts into detailed functional requirements.
- Capture use cases, user stories, and acceptance criteria for new features or enhancements, developing UI/UX artifacts as needed to facilitate clarity.
- Participate actively in sprint planning and grooming sessions, elaborating on requirements and setting clear expectations for the project team.
- Create business flowcharts and visual aids to effectively communicate process changes to stakeholders and technical teams.
- Assess the feasibility of proposed solutions by comparing functional needs with Salesforce Commerce Cloud capabilities, providing recommendations to the Product Owner.
- Configure storefronts for various global markets, ensuring local requirements are accurately implemented and maintained.
- Manage multiple initiatives simultaneously, adapting to changing priorities and deadlines in a dynamic environment.
- Collaborate with System Integrator (SI) partners and cross-cloud teams to implement solutions and support organizational projects such as Project One.
- Assist business and QA teams in designing test cases, validating features, and conducting end-to-end testing to ensure quality delivery.
- Participate in cross-cloud meetings, eCommerce User Acceptance Testing (UAT), and rollout activities to ensure successful deployment.
- Develop and deliver training materials on Business Manager tools and eCommerce features to empower business users and regional support teams.
Benefits
At Movate, we value our employees and offer a comprehensive benefits package designed to support your professional and personal growth. Our benefits include competitive salary packages, health insurance coverage, and wellness programs. We also provide opportunities for ongoing learning and development, including training sessions, certifications, and career advancement pathways. Our flexible work environment promotes work-life balance, and we foster a collaborative and inclusive culture where your contributions are valued. Additionally, employees have access to various employee engagement initiatives, recognition programs, and support resources to ensure a fulfilling work experience.Equal OpportunityMovate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to innovate and serve our clients effectively. All employment decisions are made based on merit, qualifications, and business needs.
