Job Description

Building client relationship, understanding & identifying client needs. Implementation of defined CRM process, scheduling meeting, keeping a track of action points & closure of the same Handling Move in and Move Outs- the manager is responsible for inspecting the unit, checking for damages. Responsible for Asset verification, repairing damages if any. Will be responsible for service delivery to all the clients as per requirement. Ensure smooth running of all services in the premises. Efficient governance of assign operational budget & keeping the expenses under tolerance Shall manage the entire building operations in co-ordination with outsourced team Synching with cluster SME for any kind of guidance, troubleshooting & clarity on governance checks Ensure service delivery by outsourced team as per SLAs. Making sure that SLA, MIS & MMR are scheduled as per defined frequency Short falls in service identified by SMEs, documenting the same and highlighting to outsourced team manager with corrective actions to ensure non repeat of the short falls. To focus on using best business practice to improve efficiency, by reducing operating costs while increasing productivity. Shall be responsible for strategic planning and day-to-day operations, particularly in relation to buildings and premises. Shall be responsible for all statutory and legal compliances for all his buildings. Planning for future development in line with strategic business objectives; managing and leading change to ensure minimum disruption to core activities. Shall be responsible for planning and getting implemented all preventive maintenance activities through outsourced team, with least disruption to business and client service. Shall be responsible for planning end of life replacement of equipments in consultation with Technical SME. Keep track of completion of all helpdesk service requests from clients all complaints to be closed with corrective actions to prevent recurrence of the client complaint. Review /suggest / approve plans and procedures for handling complaints or requests from building Clients or occupants Assist Clients, prospective Clients, and the building owners in space planning and estimating costs while maintaining established building standardsRole & responsibilities. Assist team with accounts receivable including late fees, CAM collection /reconciliations,(ensure optimal cash flow by setting a date to collect rent each month and strictly enforcing late fees) defaults, and disputes Review / approve monthly utility billings to Clients and ensure timely collection of the same. Responsible for the physical management of the property, including regular maintenance and emergency repairs. May include/engage contractors to get the job done. Regularly inspect Client spaces, public, mechanical, and ground areas to ensure property maintenance and cleanliness. Responsible for operation of M&E Services (Power, Water, AC, Lifts, FPS, STP), cleaning, Waste Management, Pest control, Gardening, Physical Security, Traffic & parking management, Food Court Management, AMC management Shall be responsible for attending to all emergency breakdowns in his buildings, as per contingency plans. Shall lead the response to any emergency in co-ordination with the outsourced team as per the Emergency Response Plan, during normal duty hours. Will be responsible for all safety and security compliance in the building. Shall prepare annual CAM budget and mange expenses as per the budget. Monthly review of the budget. Provide technical assistance and advice on building operations systems including HVAC, electrical, energy management, plumbing, roofs, fire safety, environmental issues, security, and controls Ensure to keep thorough records regarding the property. This should include all income and expenses; list of all inspections, signed leases, maintenance requests, any complaints, records of repairs, costs of repairs, maintenance costs, record of rent collection and insurance costs. Shall ensure all processes are followed in compliance of Quality management system and OH&S management system processes. Shall ensure staff working in the building are regularly trained on Standard operating procedures, HIRA and permit to work. Shall insist on Annual training plan for all outsourced staff. Ensuring adequate supervision is available for processes in the building. Shall ensure risk assessment is conducted of all activities in consultation with on ground staff and adequate control measures are planned and implemented on site. Getting internal audit done through the outsourced vendors audit team. Please share your resume on pranjali.shinde@kraheja.com