BTS Manager, Marketing Excellence

Job Description

Major Responsibilities: In this role, you ll be responsible for: Develop and communicate a clear product vision and strategy that aligns with the region s business objectives and overall company goals. Create and maintain a product roadmap that outlines the planned features, improvements and timelines. Ensure effective communication between stakeholders and the development team, facilitating discussions and feedback loops. Create, maintain, and prioritise the product backlog, ensuring that it reflects the most valuable features and improvements for the business. Engage with stakeholders: Work closely with regional business leaders, users, and other stakeholders to understand their needs, gather requirements, and prioritise features. Participate in sprint planning sessions to help define goals and ensure the team understands the requirements and priorities. Oversee the development process, ensuring that the team stays focused on the most important tasks and delivers incremental value. Gather feedback from users and stakeholders and incorporate it into the product backlog for continuous improvement. Define and track key performance indicators (KPIs) to measure the success and impact of the product. Provide regular updates and reports to regional and global leadership on product performance, progress, and any issues or risks. Coordinate and deliver training programs to ensure users understand and can effectively use the product. Conduct market and user research to identify new opportunities, trends, and best practices that can enhance the product. Foster a culture of continuous improvement by regularly evaluating product performance and implementing changes to improve functionality, user experience, and business value. Oversee support processes to address user issues and ensure high levels of user satisfaction. Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Follow Best Practices and identify process improvements. Lead the delivery of technology solutions in accordance with the organisation s strategic goals and objectives. Devine business requirements, translation of requirements into appropriate technology solutions. Manage the project lifecycle from initiation to closure, ensuring that projects are delivered on time, within budget, and to the required quality standards. Develop project plans, schedules, and budgets, and track progress against these plans. Ensure that project risks and issues are identified, managed, and escalated as necessary. Define and implement project governance, processes, and procedures to ensure successful project delivery. Communicate project progress to all appropriate stakeholders. Also, provide project status reports for all active technology deployment projects semi-monthly. Prepares, assists in development, and may conduct client training. Complete projects/ tasks within time and budget constraints. Document and mitigate technology deployment project issues and risks. Manage relationships with affiliate and capability tower leaders, technology partners and vendors, and ensure that service levels are met. Ensure that solutions are implemented in accordance with industry best practices, standards, and guidelines. Qualifications Education/Experience Required: Bachelor s degree in computer science, Information Technology, or a related field. Knowledge of industry best practices, standards and guidelines for technology delivery and operations. Knowledge of business processes, and systems environment in pharmaceutical environment. Experience with multiple and diverse application environments, including Sales and Marketing, Internet applications, Mobile Technology, and Business Intelligence processes and applications. Fluent English is required. Additional Information Essential Skills Abilities: Minimum of 7 years of experience in technology Product Owner role. Strong project management skills, with experience in managing complex technology projects. A bachelor s degree in Information Technology, Business Administration, or a related field. Certifications such as Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO) are beneficial. Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels. Strong in business engagement, interpreting business needs effectively into technical concepts and solutions. Communicate effectively with both technical and business teams to ensure successful deployment. Extensive experience working with remote teams, and contingent resources required. Solid experience in working with Global teams in a Matrix environment. Strong leadership and decision-making skills, with the ability to influence and guide cross-functional Excellent analytical and problem-solving skills to understand complex business requirements and translate them into effective product solutions. Outstanding communication and interpersonal skills to collaborate effectively with stakeholders, development teams, and other product owners. A good understanding of IT systems, software development, and emerging technologies relevant to the product. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.