Brand Associate (ORM)

Job Title: Brand (ORM) Associate Job Role

Location: Hyderabad (Onsite)

About NxtWave

Technology Pioneer (2024)

35+ states & UTs

275 crore in funding

Role Overview

proactive Brand (ORM) Associate

Youll monitor brand conversations, address student queries, build positive brand sentiment, and identify strategic engagement opportunities across reviews, forums, and social platforms.

Key Responsibilities

Customer Feedback & Crisis Handling

• Act as first point-of-contact for online queries & reviews
• Respond to student feedback and escalate cases to internal teams
• Maintain consistent brand tone & empathy across platforms
• Manage sensitive concerns with discretion & urgency

Brand Reputation & Community Building

• Build and engage communities on

  Reddit, Quora & LinkedIn

• Participate in relevant discussions to boost brand credibility
• Manage

  Google Business reviews across multiple locations

• Identify advocates, success stories & influencer opportunities

Monitoring, Reporting & Insights

• Track daily brand mentions, sentiment, and reputation risks
• Use listening tools (Brand24, Mention, Google Alerts, etc.)
• Prepare weekly insights reports with actionable suggestions
• Spot trends, recurring issues & reputational opportunities
  

What We’re Looking For

• 6 months – 2 years' experience in

  Brand / ORM / Social Media / Community / Digital PR

• Excellent written communication & emotional intelligence
• Strong understanding of

  Reddit, Quora, LinkedIn & YouTube culture

• Working knowledge of

  SEO/SERM

  is a bonus
• Strong judgment, active listening & brand sensitivity
• Ability to work cross-functionally & thrive in fast-paced environment
  

Education

• Bachelor’s or Master’s in Marketing, Communications, PR, or related field

Why Join NxtWave

• Work with

  founders & business leaders

  shaping India’s tech talent revolution
• Be part of one of the

  most data-driven and cross-functional teams

• Opportunity to

  lead brand trust & student experience initiatives

• Exposure to

  AI-led transformation & high-growth systems

• Steep learning curve, rapid career growth & real impact