Branch Sales Manager

Company Description

Welcome to SpecsRay, your premier destination for stylish eyewear solutions! Located in Spectrum Mall, Noida, we specialize in a wide range of eyewear products including glasses, sunglasses, and lenses, catering to all your vision needs. At SpecsRay, we provide not just eyewear, but a statement of style and clarity. Our curated collection features the latest trends and innovations in eyewear fashion. Our knowledgeable staff is dedicated to providing personalized assistance and expert advice to help you make the perfect choice. Join us and experience the fusion of fashion, function, and flawless vision.

Role Description

This is a full-time on-site role for a Senior Store Manager. The Senior Store Manager will be responsible for overseeing daily store operations, enhancing customer satisfaction, managing staff, controlling inventory, and implementing retail loss prevention measures.

The role is located in Noida, Uttar Pradesh.

Branch Head of an optical store is to oversees operations, drives sales, ensures customer satisfaction, and leads the team to meet business goals.

Here is a detailed breakdown of the

Operational Leadership

• Oversee daily store operations

   including opening/closing procedures, staff scheduling, and workflow management.

• Ensure smooth functioning of optical services

   such as eye exams, lens fitting, and product delivery timelines.

• Maintain compliance

   with company policies, health regulations, and industry standards.

Sales & Business Development

• Drive sales performance

   by implementing promotional strategies and upselling techniques.

• Monitor KPIs

   such as revenue, conversion rates, and customer retention.

• Develop local marketing initiatives

   to attract footfall and build brand presence.

Customer Experience

• Act as the primary point of contact

   for escalated customer issues and VIP clients.

• Ensure high standards of service

   from consultation to post-sale support.

• Implement feedback mechanisms

   to continuously improve customer satisfaction.

Team Management

• Recruit, train, and mentor staff

   including optometrists, sales associates, and technicians.

• Set performance goals

   and conduct regular evaluations to ensure high productivity and morale.

• Foster a collaborative and customer-focused culture

   within the team.

Inventory & Merchandising

• Manage inventory levels

   to ensure availability of frames, lenses, and accessories.

• Coordinate with suppliers

   for timely restocking and product launches.

• Optimize product displays

   to enhance visual appeal and customer engagement.

Reporting & Strategy

• Prepare performance reports

   and present insights to senior management.

• Analyze customer feedback and market trends

   to refine service offerings.

• Contribute to strategic planning

   for growth, expansion, and competitive positioning.

Location : Noida

Timings: 11:00 AM to 10:00 PM.