Posted:2 months ago| Platform:
Work from Office
Full Time
1) Principal Accountabilities. • AOF form filling and scrutiny (PCG/NR/ RI). • DIS & Pledge to be processed before cutoff time & ensure no auctions. DIS booklet register to be maintained. • Filling Modification & Maintenance forms with less rejection. • Handle Walk-in customer queries & customer queries received from Bank/Dealing Branch or ASL Sales Team. • First Time Resolution of customer Interactions should be minimum 90% • Promote and drive self help to customer. • Ensure branch Mapped customer queries at Contact center is reduced. • Send monthly P&L & ledger. 2) Technical /Specialist Certification/Experience • Minimum 6 months of experience in service manager from a Industry pref. Capital Markets • Additional: NISM Certification- Series IV,VI (Preferred) 3) Skills and Knowledge • Excellent communication skills and market knowledge • Graduate from a recognized university
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Experience: Not specified
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