Job Description

Oversee all aspects of the operations transaction life cycle transactions from post sanction, pre & post disbursement requirements, documentation and servicing activities, disbursals and post disbursal actions and ensure timely and accurate transaction processing Oversee property documents management pre/post disbursement like verification, updation, storage & release. Responsible to manage local operations officer responsible for physical document scanning Should be having Sound knowledge of policies and processes including operational risk Responsible to handle internal/external audits & Customer service too. Act as the point of escalation on critical customer complaints and authorize high value transactions / complex/ structured transactions. Oversee closure and foreclosure activities at the branch/region level Ensuring adherence to set SLA and TAT targets for end-to-end loan disbursal Ensure error free transactions within defined timeframe Ensure follow ups of outstanding PDDs/OTC and look into escalation cases, where required Ensure ROC, CERSAI and SRO charge registration is completed within given timelines Ensure driving BCP drills for testing BCP set up capabilities