Job Description

Role & responsibilities - Profitability Management - Maintaining & optimizing profitability for the branch • Target setting & management Monitoring branch targets in numbers & volumes • Portfolio quality management - through superior underwriting, working closely with collections • Cost management managing all branch operating costs including cost of acquisition, operations etc. • People management Motivating team, handling HR & administration function of the branch • Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues Business • Achieve contributed value targets set for the branch • Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds • Provide superior customer experience • Manage TAT’s on credit & processing • Minimize pre & post disbursal discrepancies Monitoring Performance • Monitoring Branch performance in terms of key drivers i.e. • Contributed Value.Volumes / Profitability / Expenses / Losses • Employee Retention • Employee Productivity • Customer experience • Monitor individual performance of each employee, continuously work to maximize productivity People Management • Motivate and develop branch team • Drive branch team to excel. • Manage and mentor the team and keep attrition of branch staff low • Conduct regular meeting with branch staff • Provide open and honest feedback and ask for feedback. Preferred candidate profile - • 7-8 Years experience, with atleast 4 years in Retail Assets • Ability to plan & execute • Strong inter-personal skills and leadership ability, • Ability to create professional work culture that encourages enthusiasm and team spirit • Understanding of credit risks & operational risks. • Ability to manage and implement change by taking complete ownership Perks and benefits