Branch Head

As a Branch Head at Medcity International Academy in Thodupuzha, your role will involve overseeing daily operations, managing staff, and ensuring the efficient delivery of training programs. You will be responsible for monitoring organizational goals, building client relationships, and leading, motivating, and mentoring the branch team. Your focus will be on ensuring high levels of customer satisfaction, proactively addressing operational challenges, and aligning with organizational policies. Key Responsibilities: - Overseeing daily operations at the branch - Managing staff and ensuring efficient delivery of training programs - Monitoring organizational goals and ensuring process efficiency - Building and maintaining client relationships - Leading, motivating, and mentoring the branch team - Ensuring high levels of customer satisfaction - Proactively addressing operational challenges - Aligning with organizational policies Qualifications: - Strong leadership, team management, and decision-making skills - Excellent communication and interpersonal abilities for building client relationships and managing teams - Experience in managing operations and ensuring process efficiency - Proficiency in strategic planning, business development, and goal setting - Proven ability to deliver high-quality service standards and staff performance - Minimum qualification of a Bachelor's degree in Business Management, Administration, or a related field - Experience in the education or training industry is an advantage,