BPO Telecaller

Job Description

Handle inbound and outbound calls professionally and efficiently. Provide accurate information and resolve customer queries in a timely manner. Document call details and customer interactions in the database. Follow up with customers to ensure satisfaction and gather feedback. Meet or exceed performance targets and service level agreements. Collaborate with team members to improve service delivery and customer experience. Skills and Qualifications Excellent verbal and written communication skills in English and Hindi. Basic computer skills and familiarity with MS Office applications. Strong problem-solving and analytical skills. Ability to work in a fast-paced environment and handle multiple tasks. Customer-oriented attitude with a passion for delivering exceptional service. Experience with CRM software is a plus but not mandatory.