BPO Telecaller

Job Description

Handling Inbound Calls: Addressing customer inquiries, concerns, and complaints. Making Outbound Calls: Contacting potential clients to generate leads or follow up with existing customers. Customer Interaction: Building rapport, understanding needs, and suggesting solutions. Documentation: Maintaining accurate records of interactions, including call logs and customer feedback. Target Achievement: Meeting sales targets, lead generation goals, or other performance metrics. Collaboration: Working with sales and support teams to improve the overall customer experience. Compliance: Adhering to scripts, policies, and procedures. Problem Solving: Resolving customer issues and complaints.