Bpo Team Lead

2 - 7 years

1.0 - 3.5 Lacs P.A.

Lucknow

Posted:2 months ago| Platform: Naukri logo

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Skills Required

ShrinkageAttritionProductivityService LevelTeam HandlingKPITATRosteringSLAAhtFloor OperationsMetricsUtilizationShift ManagementKRACSATFloor Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job description :- Openings for Team Leader/ Assistant Manager - Operations Roles and responsibilities: Resposible for Managing Attriation, AHT, Shrinakge,manpower planning and Process metrix. Responsible for staff retention within the team. Manage day -to -day activities of the team and ensure compliance to procedures and policy guidelines Encourage and motivate team to meet organizational goals. Develop team skill sets and manage personal development goals for the team Proactively updates on new procedure. Presents detailed information and responds to questions from Managers, Clients, and Customers. Responsible for maintaining discipline / absenteeism of team on the floor. Responsible for feedback and coaching. Good MS office knowledge. Work closely with the teams to achieve Qualitative targets specified by the Client. Need to ensure daily team performance is in place Experienced Required - 2 - 5 Years Education - Any Graduate Salary: As Per Experience Job Location - Hazratganj/Alambagh - Lucknow Interested candidates may call or whatsapp us at - 9759191966

Information Technology
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