Bpo Team Lead

2 - 5 years

2.5 - 4.5 Lacs P.A.

Gandhinagar, Ahmedabad, Surat

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Bpo OperationsBPO ManagementCall Center OperationsShrinkageSLA ManagementCSATAttrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job description - Roles and Responsibilities : Manage a team of customer support agents to achieve operational excellence, focusing on KPIs such as CSAT, SLA, Attrition etc. Oversee daily operations to minimize shrinkage and optimize productivity while ensuring compliance with domestic Inbound BPO processes. Ensure seamless integration of new systems and processes to maintain high levels of efficiency. Job Requirements : Strong understanding of AML regulations and ability to implement effective measures for prevention. Excellent communication skills for effective collaboration with internal stakeholders at all levels. Proficiency in using CRM software (NIS) for data analysis and reporting purposes. Note - Interested candiates may call or whatsapp us at 9759191966

Information Technology
Faridabad

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