BPO professional

Job Description

Key Responsibilities: Handle inbound and outbound calls, emails, and chats Resolve customer queries and complaints efficiently Maintain accurate records of customer interactions Follow company policies and quality standards Collaborate with team members to meet service goals Adapt to rotational shift schedules including night shifts Candidate Profile: Good command of spoken and written English Graduate or undergraduate degree holders Prior BPO experience preferred but freshers can apply Strong multitasking and problem-solving skills Ability to work under pressure and meet targets Immediate joiners preferred