Bpo Associate

1.Eligibility Criteria

• 2026 Pass-Out Batch
• Minimum 50

  %

  in 10th, 12th, and UG

• Any Degree

  accepted (Arts & Science only) [

  BE/B.Tech/MCA not eligible

  for this role]

2.Joining Timeline:-

3.Compensation Structure

• CTC

  3.6 LPA,

  Internship/Training: 3 months, Stipend:

  12,000

  per month, 2-year Bond, 2 L penalty for early exit

4.Work Location & other details

• Vizag, Andhra Pradesh| Weekly 2 rotational days off | Rotational night shifts applicable

5.Interview Process (2-Day Event)

Stage 1:

Stage 2:

Stage 3:

Stage 4:

Business Line:

Job Summary

Customer Support Associate

Responsibilities:

Key

Details

1. Customer Interaction

• Handle inbound/outbound calls, chats, and emails.
  • Provide clear and accurate product/service information.• Maintain polite, professional communication.

2. Issue Resolution

• Understand customer issues and offer quick solutions.
  • Follow basic troubleshooting guidelines.• Escalate complex cases appropriately.

3. Product & Process Knowledge

• Learn product features and service offerings.
  • Stay updated on process changes.• Use CRM tools to log and manage interactions.

4. Customer Experience

• Listen actively and respond with empathy.
  • Personalize responses based on customer needs.• Aim for first-contact resolution.

5. Documentation & Compliance

• Maintain accurate conversation records.
  • Follow data security and company policies.• Meet SLAs and response timelines.

6. Quality & Performance

• Participate in coaching, audits, and feedback sessions.
  • Improve communication and problem-solving.• Meet KPIs like CSAT, AHT, and productivity.

7. Learning & Collaboration

• Attend training for product and communication skills.
  • Coordinate with Quality, Escalation & Tech teams.• Contribute to FAQs and knowledge resources.

Required Skills & Attributes

• Excellent verbal and written English.
  • Strong listening and customer-handling skills.• Ability to multitask and stay calm under pressure.• Basic computer & internet knowledge.• Positive, customer-first attitude.

Competencies

• Timely task delivery.
  • Quality-focused work.• Problem-solving mindset.• Customer-centric behavior.