This role will sit within the Finance FPA organization and will be accountable for delivering business FBT Digital Innovation team. Customer products Gas low carbon energy Production operations Innovation engineering Strategy sustainability Trading Shipping Communications advocacy Finance Legal People culture Let me tell you about the role The FPA Analytics Digitization Senior Analyst is responsible for providing technical and process support to FPA and business teams. The successful candidate will work with various business and technical partners, applying instructional materials to answer questions, provide guidance and training, and initiate technical fixes for FPA products. The role also works with the Global Data Office, ensuring regional activities meet global metrics, KPIs, and reporting standards. Key to success is partnering with digital technology collaborators and prioritizing use cases with business collaborators. The incumbent would be potentially required to work under alternative shift arrangements to ensure appropriate overlap hours with Eastern Standard time or Asia Pacific time zones. What you will deliver Engagement with a business solution delivery approach: Provide business and technical support, including defect resolution and process training, or raise issues as needed. Collaborate with the FPA Analytics and Digitization team to resolve conflicts and understand team duties relative to other partners. Practitioner of Agile methods to deliver solutions: Practice agile methodology to problem identification, project management and solutioning towards selfservice models. Uphold partner service levels: Implement support tasks according to instructional materials and Service Level Agreements, addressing general support questions from FPA Product Team and Business teams. Collaboration: Work with the FPA Analytics and Digitization Manager to prioritize Product support activities. Engage with FPA teams to address concerns or questions, providing business and technical support . Continuous improvement: Identify and implement opportunities for process improvement based on experience and findings. Data management: support broader safe data culture and implement data governance framework in the business in line with global standards. E x perience and qualifications Must have educational qualifications : Business/Finance Degree level or equivalent Preferred education/certifications : Master s Degree or other qualification in a finance discipline e.g. MBA, CA, ICWA/Cost Accountants Minimum years of relevant experience : 1 4 + All aspects of technical system implementation at scale Complex data and process design and issue resolution in an OG context . Preferred experience: Experience within global, complex and matrix organizations, preferably within an Oil Gas business. Proficiency in SAP/ERP systems, SQL, Power BI, Power Apps, and data visualization tools. Strong analytical and problem-solving skills. Experience with Business MI and report building. Must have experiences/skills (To be hired with) : Experience in Data Ownership, Architecture, and Governance processes Knowledge and experience with Data Visualization tools (Power BI, Tableau) Hands-on experience in AWS Skills in various project delivery methodologies, including Agile analytical and problem-solving skills Scrum or Agile experience Business awareness and understanding of factors driving commercial performance Relationship management, effective communication, and influencing skills with diverse partners Data management and IT skills You will work with You will be working with a team of finance professionals as part of the Financial Planning and Analysis (FPA) organization. The FPA organization is an exciting new team being established by bp to create a center of expertise in the areas of business planning, budgeting and forecasting, financial analysis and economic evaluation. The role will regularly interact and be the main contact point for Business/Functions senior leadership. In addition to the FPA team, you will also be partnering with the local finance team and various technical and leadership teams in onsite locations. Skills: Analysis and modelling Analysis and modelling Analytics Benchmarking Business Performance Business process improvement Commercial Acumen Commercial performance management Communication Cost Management Data visualization and interpretation Decision Making Economic evaluation methodology Economic modelling Financial Analysis Group Problem Solving Integrated Planning Investment appraisal Long Term Planning Management Reporting Managing change Measurement and metrics Organizational knowledge Performance and planning Performance management {+ 4 more}

The Customer Excellence Lead ANZ role is intended to drive innovation, transformation, and automation initiatives within the region, supporting the Aviation business in their journey to become more Customer centric and higher performing. This pivotal role will require a dynamic individual with a strong background in business process optimization, communication and change management This role will collaborate with l teams to see opportunities, implement ground breaking solutions, and enable the Aviation business to thrive in an evolving market landscape. This role involves ensuring outstanding customer experiences, effective collaborator management, and innovative thinking to enhance automation and operational efficiency. The role will be responsible for managing and coordinating sales support and customer operations within the assigned area of responsibility, improving sales force effectiveness and efficiency, enabling an efficient interface between sales, customer service, supply chain and the customer, sharing standard process amongst sales professionals and highlighting improvement opportunities to optimise sales performance. Key Accountabilities- Customer Service Excellence: Implement strategies to provide excellent customer service, drive the implementation of corrective and preventative actions accordingly. Monitor customer interactions, address issues, and continuously improve service quality. Partner Management: Collaborate with internal departments, align objectives, and maintain strong working relationships. Act as the main point of contact for raised customer issues. Identify key areas for innovation, transformation, and automation across various business functions. Innovation Automation: Develop and complete actionable plans to implement transformative initiatives, ensuring alignment with organizational goals and objectives. See opportunities to demonstrate technology and automation to streamline processes and enhance customer interactions. Collaborate with other relevant departments to implement solutions such as chatbots, self-service portals, and AI-driven tools. Foster a culture of automation by promoting awareness and understanding of its benefits throughout the organization. Cross-Functional Collaboration: Partner with various departments and collaborators to identify struggles, operational inefficiencies, and opportunities for improvement. Drive consensus and collaboration to implement innovative solutions and embrace change across the organization. Efficiency Change Management: Continuously analyze customer service workflows and procedures to identify areas for improvement. Implement strategies to optimize efficiency, reduce response times, and enhance overall operational effectiveness. Develop and complete change management strategies to ensure smooth adoption of new processes and technologies. Problem Resolution: Handle complex or intensified customer issues, seeking prompt and effective resolutions. Work with cross-functional teams to ensure root causes of problems are addressed to prevent recurrence. Identify and Control Risk: Participate in external/internal audits, identify and control risk and drive incident investigations. Ensure adherence and compliance with the Code of Conduct, BP Policies, and ISO standards across the organization. Measurement and Reporting: Define key performance indicators (important metrics) to measure the effectiveness and impact of innovation and automation efforts, Regularly report progress and outcomes to senior management and collaborators. Transaction initiation, reporting, interface management and User Acceptance Testing as required to satisfy customer and business requirements. ESSENTIAL EXPERIENCE AND JOB REQUIREMENTS 8-10 years operational experience in Customer management is required, FBT/BSC experience is an advantage. Proven experience in driving transformational initiatives. Highly analytical, numerate with a strong attention to detail. Deep understanding of customer service principles and a commitment to delivering exceptional customer experience Ability to analyze customer feedback and data to drive improvements. Ability to inspire change, improve processes, and adapt to evolving customer needs. Able to work well under sustained pressure with conflicting demands, optimizing resources, and responding to fast changing circumstances. Experience working with a diverse team across different geographies, cultures, and time zones Project management and transition experience is an advantage Skills: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

To maintain a detailed understanding of supply and demand dynamics to be able to allow effective understanding of the spend category. The collation and analysis of supplier data and to use this to identify and manage risks and opportunities for business advantage To deliver related procurement projects to realise planned savings, maintain quality and continuity of supply and minimise business risk; reporting procurement outcomes as required / where appropriate. As appropriate, to work closely with the procurement Hubs / Sectors to support and enable regional delivery of globally defined category strategies. To undertake procurement / sourcing activity in a compliant manner in accordance with corporate policies and processes, defined governance, and delegations of authority. Key Accountabilities: Contribute to development of the 3P strategy, plans and priorities Course correct the categorys evolving position based on the risk and opportunity using the procurement chessboard Subject matter expert in sourcing, make vs buy for the 3P category and maintaining key stakeholder connectivity Track the market, developing an improvement plan to build more value from supply base interactions Define and meet performance measures for the category, reflecting business requirements and market opportunities Track levels of risk and provide management information on risk assessments and feedback to the Regional 3P Procurement Manager via agreed risk reporting mechanism Lead the full sourcing process to ensure delivery of business plans and category strategies in collaboration with business customers Generate the supplier portfolio, select suppliers, and lead the supplier negotiation. Integrate suppliers through the implementation of new contracts, ensuring efficient change management Maintain an outward focus on the supply base with pro-active, investigative supply market tracking and receptiveness to innovation and change instigated by suppliers Support and drive ODI activities to promote supply and specification developments in line with business needs and supplier capabilities Ensure full compliance with all category, regulatory and BP corporate social, environmental and financial risk and HSSE Support provision of timely supply market knowledge to the business, relaying current and future impactful events and their potential consequences Support supplier management, including ongoing contract management and control, collation of performance data (through supervising supplier performance data collection and analysis), and plan and complete supplier meetings Identify, select, and handle key suppliers for continuous improvement through rigorous cost and value analysis Summary Decision Rights: 3P contracts- toll manufacturing Purchased FG Cash/inventory management for all 3P Education: Degree Qualified Related technical knowledge pertaining to the sourcing role (for some roles this may be desirable but not essential). CIPS or equivalent (desirable but not essential).

An exciting opportunity, reporting directly to the VP Business and Technology Center (BTC) - GLCE, is available to support bp s mission in establishing high-value engineering teams within India and forming a pivotal strategic partnership in Bengaluru ! The main objectives of this role include: Establishing effective working relationships within our Gas and Low Carbon business to facilitate the prioritisation, packaging, and transition of complex engineering activities to the India Engineering teams. Collaborating across the bp organization, both within India and globally, to identify engineering solutions that promote the "one team" bp value. Supporting the development of a strategic relationship with our key engineering partner in Bengaluru, partnering with peers within our Production and Operations business to efficiently and effectively establish teams that deliver meaningful value to our front-line teams. What you will deliver Support the VP BTC in developing an innovative delivery model to support bp s range of Low Carbon Joint Ventures from a single India Engineering Hub - defining a value based operating model and forming a blueprint to replicate on a range of bp businesses. Collaborate with senior leaders within our Gas and Low Carbon Energies business to outline activities suitable for transition to India Engineering centers. Engage with business stakeholders to formulate a comprehensive vision, operating model, and implementation plan for the transition. Assist our strategic engineering partner in team design, planning for ramp-up, recruitment, and onboarding processes to ensure efficient talent acquisition within bp teams. Work with the business to develop effective onboarding, immersion, and workstream setup processes to expedite value delivery. Facilitate the creation of a productive working culture between bp and our strategic partner, promoting strong employee engagement and crafting an excellent workplace environment. Establish key feedback mechanisms between frontline teams, bp leaders, and our engineering partner to continuously improve our operations and delivery quality. Develop and implement governance structures to manage performance effectively and showcase significant value creation to senior leaders within bp. Form a network across peers within the bp India organization, minimizing duplication and ensuring solutions improve simplicity and value. Contribute to forming a strategic partnership with our engineering services partner, ensuring a unified approach and supporting profitable growth and mutual value. Act in accordance with bp s code of conduct and exemplify the who we are behaviors - including role modelling bps safety leadership principals in action. Promote bp s brand within the Bengaluru ecosystem by building strong networks and partnerships with peer companies. Support any additional Gas and Low Carbon Energy transformation activities as required. Serve as a deputy for the VP BTC when vital. What you will need to be successful Engineering degree qualified with a proven track record (15+ years) of technical delivery and leadership across multiple teams/entities. Experience working within an engineering partnership within the India ecosystem Proven track record of integrating across teams to ensure alignment and common goals. Strong stakeholder management skills, managing expectations, and driving outcomes. Excellent communication skills for reports and presentations. Ability to influence others at all levels of the business. Strong ability to build lasting relationships with key stakeholders. Competently mediate disagreements and negotiate resolutions. Expert knowledge to identify and convey opportunities for change. Experience working with globally distributed teams efficiently. Ability to drive change and transformation in a growing organisation. Direct experience within the oil and gas and/or low carbon energy industry. Both preferred. You will work with SVP/VP leaders of the GLCE businesses VP leaders of PO delivery teams Vendor Integration Lead PO (Peer and key member of the coordinated bp teams in Pune, India) A lean Project Management Office to support the prioritisation and transition of work to the BTC The Bangalore Location Leadership Team comprising of SLL leaders of each of the main customer businesses