Booking Admin (Passenger Transport) (Local Candidates ONLY - Chandigarh, Mohali)

Designation: Booking Admin (Passenger Transport)

Shift Time: AEST/AEDT Time zone, 9 hours/day including 1-hour break.

Working Days: 5 days per week

International Voice and Chat Process (Bus/Coach Charter Company)

Job Type: Full-time

Salary: ₹20,000.00 - ₹50,000.00 per month

Schedule: Day shift

Experience: Total work: 1 to 2years (Preferred)

Language: English (Preferred)

Work Location: Mohali, Punjab

Job Description:

Dhillon Charter is seeking a Booking Admin to manage day-to-day coordination of our bus and coach services. The role requires exceptional organisational skills, customer service focus, and the ability to work effectively in a fast-paced passenger transport environment. The Booking Admin is responsible for managing and coordinating all booking-related administrative tasks. This includes providing and processing quotes, communicating with customers via email and phone, handling inquiries, updating booking data across systems, and ensuring smooth coordination between customers and internal teams.

Key Qualities

• Ability to perform in a fast-paced operational environment.
• Strong knowledge of the passenger transport industry and Microsoft Office Suite.
• Proven ability to build strong relationships with drivers and customers.
• Excellent verbal and written communication skills.
• High attention to detail and a strong sense of urgency.
• Tech-savvy, with the ability to use GPS tracking, shift allocation systems, and communication tools effectively.

Primary Responsibilities:

1. Quotation Management

• Prepare and send accurate quotes to customers based on their requirements.
• Update and move quotes between systems (CRM, Booking, or ERP tools).
• Track quote status and follow up with customers to confirm bookings.

2. Customer Communication

• Respond to customer emails and queries in a timely and professional manner.
• Handle incoming phone calls and assist customers with their booking-related questions.
• Provide excellent customer service to maintain a positive client relationship.

3. Booking Coordination

• Enter and maintain booking details in the company system.
• Coordinate with internal teams (operations, accounts, dispatch) to ensure all bookings are processed accurately.
• Update customers about booking confirmations, modifications, or cancellations.

4. Email and Documentation Management

• Regularly check company email inboxes and ensure timely responses.
• Maintain accurate records of quotes, communications, and transactions.
• Assist in generating reports and summaries for management review.

5. System Administration

• Move and organize quotes or bookings between systems as required.
• Ensure data integrity across systems and update status logs.
• Suggest improvements in system processes for better efficiency.

Back-Office Tech & Communication Support

• Update MYBus or similar transport portals with quotations, job allocations, changes, and completions.
• Manage communications, relaying non-urgent messages between customers, drivers and the operations team.
• Record and track customer and driver feedback, ensuring issues are followed up locally.

Qualification & Skills

• Minimum 1–2 years’ experience in transport operations, dispatch, or fleet coordination.
• Bachelor’s degree in business, management, logistics, or a related field preferred (not essential).
• Excellent communication and interpersonal skills for working with staff at all levels.
• Strong organisational and time management abilities.
• Ability to take initiative and make quick operational decisions when needed.
• Flexible, practical approach with strong problem-solving skills.
• Confidentiality and diplomacy in handling sensitive information.
• Strong commercial awareness and focus on service delivery standards.

Why Join Dhillon Charter?

• Be part of a fast-growing passenger transport company with a reputation for reliability and service excellence.
• Work in a collaborative and supportive environment.
• Opportunity to work with modern fleet monitoring and scheduling technology.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Work Location: In person