BODYSHOP ADVISOR

Job Description

Job Title: Bodyshop Advisor Location: Vyttila, Kochi, Kerala Company: Maijo Moto Maruti Suzuki Industry: Automobile – Service & Repairs Employment Type: Full-Time Salary: Industry Best Package (Based on experience and skillset) Position Overview: The Bodyshop Advisor will be responsible for managing the entire process of vehicle body repairs, from customer coordination and insurance claim assistance to quality delivery. The ideal candidate should have excellent communication, technical understanding of vehicle bodywork, and strong customer service orientation. --- Key Responsibilities: Greet customers and assess vehicle damage, clearly explaining repair needs and cost estimates. Prepare detailed job cards and coordinate with insurance surveyors for claim approvals. Provide accurate time and cost estimates to customers and maintain transparency throughout the process. Coordinate with the workshop, bodyshop technicians, painters, and parts department to ensure smooth workflow. Monitor job progress and ensure timely completion and delivery of vehicles. Conduct quality checks post-repair to ensure all work meets Maruti Suzuki standards. Maintain customer records and ensure timely updates on repair status. Handle customer complaints, if any, in a professional and timely manner. Promote value-added services, warranty packages, and genuine spare parts. Achieve departmental targets related to customer satisfaction, revenue, and turnaround time. --- Required Qualifications & Experience: Graduate/Diploma in Automobile/Mechanical Engineering or any related field. Minimum 2–5 years of experience in bodyshop operations or service advisory, preferably in a Maruti Suzuki dealership or similar. Knowledge of vehicle body structure, paint process, and accident repair procedures. Familiarity with insurance claim process and digital job card preparation tools (DMS systems). Proficient in MS Office and automotive management software. --- Key Skills: Excellent communication and interpersonal skills Customer-first attitude Strong coordination and multitasking ability Technical aptitude in vehicle body repairs Problem-solving and conflict resolution skills --- Perks & Benefits: Competitive industry-standard salary Incentives based on performance Provident Fund, ESI, and other statutory benefits Ongoing training and skill development under Maruti Suzuki standards Career growth opportunities within the Maijo Group Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person