Hospitality & Marketing Manager – CBE (Hybrid)
Hospitality & Marketing Manager – CBE (Hybrid) Location: Madukkarai Market, Coimbatore, Tamil Nadu (Hybrid – On-site & Remote) Industry: Ultra-Luxury Hospitality – Private Villas & Premium Homestays Reporting To: Managing Director / Operations Head Team: Caretakers, Housekeepers, Groundskeepers, Site Assistants Job Type: Full-time Pay: ₹30,000 – ₹40,000 per month + Booking Commission + Fuel Allowance Job Summary We are hiring a dynamic Hospitality & Marketing Manager to oversee luxury villa operations and drive online visibility and bookings for an ultra-luxury private villa in Coimbatore. The ideal candidate will deliver exceptional guest service and coordinate digital marketing strategies to increase occupancy and elevate brand presence. Comprehensive digital marketing training will be provided. The role is hybrid , requiring frequent site visits for operations management while managing marketing efforts remotely. 1. HOSPITALITY MANAGEMENT RESPONSIBILITIESProperty & Guest Operations Oversee day-to-day villa operations, ensuring premium-level cleanliness, ambiance, and service. Supervise caretakers, housekeepers, and groundskeepers to maintain 5-star hospitality standards. Conduct regular inspections for guest readiness and service quality. Implement SOPs for check-in/out, guest greeting, turndown service, and complaint handling. Grounds & Facility Maintenance Manage upkeep of: Swimming pool – cleanliness, chemical balance, guest readiness. Lawn/garden – trimming, watering, landscaping aesthetics. Fish pond – filtration system and aquatic care. Schedule preventive maintenance and coordinate quick resolutions for any technical issues. Team Management & Training Train staff in luxury hospitality etiquette, grooming, hygiene, and guest experience. Conduct periodic refreshers and performance reviews. Create onboarding manuals and assign clear responsibilities. Compliance & Documentation Ensure legal, hygiene, fire, and safety standards are fully met. Maintain licenses, guest registers, and other regulatory paperwork. Guest Experience Act as escalation point for guest concerns or high-priority service. Ensure personalized service, privacy, and satisfaction for domestic and international guests. Monitor reviews on platforms and ensure professional response and reputation management. 2. DIGITAL MARKETING RESPONSIBILITIESOnline Presence & Brand Visibility Manage property listings across Airbnb Luxe, Booking.com, MakeMyTrip, and others. Ensure descriptions, images, and pricing are optimized for premium positioning. Maintain consistent brand tone and update content seasonally. Lead Generation & Booking Conversion Track inquiries from OTAs, WhatsApp, phone, and email. Convert leads into bookings with a professional, guest-first approach. Coordinate with travel agents and wedding/event planners for strategic partnerships. Social Media & Promotions Support marketing team in planning seasonal campaigns and special offers. Manage villa’s presence on Instagram, Facebook, and other social platforms. Reply to DMs/comments and coordinate influencer visits or collaborations when required. Performance Monitoring & Training Use analytics tools to monitor website traffic, OTA performance, and engagement. Adjust strategy based on results to improve occupancy and brand reach. Digital marketing training will be provided , including CRM use, content planning, basic SEO, and paid promotions. Qualifications Bachelor’s degree in Hotel Management, Hospitality, Business, or Marketing. Minimum 5 years' experience in managing luxury hospitality properties or villas. Strong understanding of premium guest expectations, hospitality best practices, and online marketing trends. Willingness to work in a hybrid capacity — part-remote and part on-site. Required Skills Fluency in English and Tamil (Hindi is a plus). Excellent Written and Oral English communication skills Detail-oriented with a polished, guest-centric approach. Familiarity with OTA platforms and willingness to learn digital marketing tools. Leadership, team management, and operational excellence. Ability to manage villa operations, travel as required, and coordinate remotely. Perks and Benefits You get: Training provided in Airbnb setup, management, and marketing. Approx. 50% Work from home + 50% Hotel Management work in Coimbatore. Rs.3,60,000 to 4,80,000 Per Annum + Commission. Compulsory annual salary review/hike with unlimited growth potential. Exposure to international clients and exciting projects. Please note: Since it’s a hybrid role with flexible working hours, we use Hubstaff (or a similar tool) for tracking work hours and tasks done online. The candidate should have their own transport, laptop, mobile, stable internet connection and quiet working space at home for working Mon-Fri/Sat. Apply Now if this sounds like you. Good luck to everyone! Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Work from home Schedule: Day shift Monday to Friday Morning shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Application Question(s): Are you located in Coimbatore? How many years do you have experience in Hotel Management? Education: Bachelor's (Preferred) License/Certification: 2 Wheeler Licence (Preferred) Work Location: In person
