Job Description

JOB DESCRIPTION IP Billing Job Responsibilities To direct, coordinate & supervise billing department. Develop/ Revise department specific policies, protocols & processes in consultation with Finance Controller for smooth & efficient working of the departments. Ensure implementation & adherence of above mentioned policies, protocols & processes. Ensure availability and optimum utilization of resources (equipments, manpower & other materials) Ensure HIS is being timely updated for patients billing status (pre-auth /payment status). Responsible for checking & ensuring accuracy & completeness of all bills before patients are discharged. Ensure medical data is secure, accessible and accurate for billing purposes. Ensure that patients attendant are timely informed and counselled about plan of treatment, estimated bill, Advance to be deposited, status of pre-authorisation etc to increase customer satisfaction. Direct and guide billing executives in answering queries raised by TPA, to ensure approval of maximum possible amount. Ensure deposits are received within the defined timelines. Resolve patients complaint regarding billing errors, discounts, Authorisation from TPA etc. To authorise discounts to patients, as per the laid down policy. Ensures completion of billing formalities of discharged patient within the defined TAT. Should keep the team members updated of any change, in terms & conditions of contract with TPA/PSU/Corporate, any new empanelment, change in tariff etc. Responsible for the continuous assessment and improvement of the quality of services. Maximize customer satisfaction (internal as well as external) by developing cordial work environment with other departments and smooth delivery of services. Assist Finance Controller in developing operating & capital budget of the departments and ensure adherence to the budget. Provide daily & monthly reports as per the given format to reporting Manager. Work in close coordination with HR Department for: Training of employees Control /Reduction in attrition Reduction in over time Key Performance Indicators Adherence to policies & protocols Customer Satisfaction Index Patients Attendant Complaints Adherence to TAT (Receipt of Activity Sheet from Pharmacy to the Final Bill) Billing Errors Adherence to operational budget Timely submission of reports Training sessions of personnel Reduction in Overtime Reduction in attrition