Billing Analyst

Job Description

Job Purpose: Be part of the Billing Operations team in our Financial Shared Services Centre and ensure timely completion of customer invoice processing, generating and sending invoices to customers, customer billing queries & resolutions. Work with internal stakeholders such as sales, finance & accounting teams and ensure revenue and cost are booked completely and accurately. Responsibilities: Processing and Issuing accurate customer invoices and validate pricing and taxes. Proactively monitor and keep track of all sales orders and goods/service receipt across APJ countries and issue timely & accurate customer invoice. Monitor and issue credit notes for returns / RMA / vendor rebates. Manual adjustment: Issue create & debit notes for manual adjustments. Analyze and resolve customer discrepancy with SO/PO teams, including root cause analysis and determination. Works closely with the order team and process outstanding orders in order to clear backlogs from the back log report. To follow up with credit and collection teams and remove order blocks which is preventing billing activity. Support monthly, quarterly and ad hoc audits; maintain updated accurate records. Month end close reporting, reconciliation and clearing duties. At month-end, ensure all the billing activities have been completed accurately. Own the billing process and proactively participate in process improvement project and discussion. Ensure proper updated documentations of the billing process. Other adhoc duties in the billing team as assigned by manager. Knowledge, Skills and Experience: 3 to 5 Years of relevant work experience is required. Bachelor's Degree is required. Bachelor's Degree in Accounting highly is preferred. Able to use common office equipment. Able to demonstrate complex problem solving, critical thinking, and decision-making. Able to recognize and attend to important details with accuracy and efficiency. Able to communicate clearly and convey necessary information. Understand, communicate, and collaborate effectively with people across various identities. Able to adjust readily to change and adapt as needed. Able to constructively work under stress and pressure when faced with high workloads and deadlines. Able to work independently with minimum supervision. Able to collaborate and build solid, effective working relationships with others. Able to quickly learn/adapt to new systems and technology. Working Conditions: May be required to work in shifts (timings subject to business needs) On-call availability required as necessary. Professional, office environment.