BI Support Developer

Job Description

You’ll Be Able To Business as Usual Monitor production support processes and report metrics related to scheduled jobs, data reconciliations, and production data flows Triage and resolve issues raised by end users independently and collaboratively with Enterprise Technology and Data Management teams Perform adhoc data analyses and provide technical support as necessary Continuous Improvement Aim to learn the business context of dashboards to better understand customers’ needs and troubleshoot issues Continuously enhance and troubleshoot the performance, capabilities, and functionality of BI solutions (e.g., MicroStrategy, Tableau, etc.) Identify ways to improve our support processes and existing products Adapt to evolving best practices and implement dashboard design standards Stay up-to-date on latest technology trends within the BI industry and MassMutual Summarize software update changes and proactively identify potential impacts to current products Teaming Be a thought partner to other Financial Visual Analytics team members for the design, management, and documentation of solutions for new reports and dashboards Contribute to the team’s inclusive team environment that emphasizes open communication, knowledge sharing, and timely solution delivery Contribute to a team of technically minded individuals working to establish business analytics best practices that drive improved efficiency and decision making across the organization Show more Show less