BHR - International

Teleperformance (TP)

2 - 7 years

6 - 9 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

customer service bpo communication skills customer experience customer experience management customer feedback call center

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced professional to join our team in the CRM/ IT Enabled Services/BPO industry. The ideal candidate will have a strong background in customer experience management and excellent communication skills.

Roles and Responsibility

Manage and resolve customer complaints professionally.
Provide exceptional customer service through various channels.
Collaborate with internal teams to improve overall customer experience.
Analyze customer feedback to identify areas for improvement.
Develop and implement process improvements to increase efficiency.
Work effectively in a fast-paced environment to meet deadlines.

Job Requirements

Minimum 2 years of experience in customer service or a related field.
Excellent communication and problem-solving skills.
Ability to work in a team environment and adapt to changes.
Strong analytical and critical thinking skills.
Proficient in using computer applications and software.
Ability to learn and adapt to new processes and technologies.
Experience working in a BPO or call center environment.

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