BDM/RO - Gold Loan

Job Description

Position Title: Business Development Manager/Relationship Officer Reports to: Branch Head Department: Business Development Function: Gold Loan Salary- 24k - 35k monthly Notice Period- Immediate to 15days Job Purpose This position is accountable for driving growth of Gold Loan business through planning and execution of sales strategy and marketing activities. The incumbent shall ensure customer service excellence with high level of service standards. KEY ACCOUNTABILITIES: maximum 12/14 accountability statements in the form of verb/noun/result area Description  Overall responsibility of managing all gold transactions, business development, compliance, collections and operations.  Achieving monthly revenue targets of gold loan.  Ensuring business leads are generated through micro marketing activities  Ensuring increase in customer footfall by adding new customers and converting existing customers through various channels  Responsible for meeting daily growth and collection benchmarks across buckets  Assess risks, review control effectiveness and improve processes for better customer experience as well as stronger risk management. Performance Indicators  Productivity and performance management of the team  Quality Control  Customer acquisition and retention  Customer experience and cross selling  Process Improvements JOB CONTEXT: A general commentary of any aspects of the job that do not fit logically in the other sections e.g. current projects, operating context/environment  This position is responsible for all the regulatory and strategic requirement of LAG product for the allocated branch  Responsible for maintaining a cordial environment at work COMMUNICATIONS & WORKING RELATIONSHIPS: Define what is communicated to whom and why Internal: Branch Head, Regional Head External: Customers FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY: Define the nature of policy/procedure/instruction constraints and the nature of reporting relationships with the boss as well as any relevant financial sign-off authorities As per company guidelines QUALIFICATIONS, EXPERIENCE, & SKILLS: Define the skills, knowledge and experience specific to the job in question (includes generic skills) Bachelor's Degree /master’s degree will be preferred 2+ years of experience in Gold Loan sales Good product and market knowledge Self - efficient in delivering various process improvement projects Seek opportunities to improve service processes, minimize operational risk and reduce costs COMPETENCIES: Behavioural competencies Communication Skills: Effective communicator with good writing skills Presentation Skills: Effective and engaging presentation techniques for the variety of customers Negotiation Skills: Effective bargaining and sales skills Interpersonal Skills: Ability to interact well with the team and functions. Show respect in all forms of communication Analytical Skills: Ability to apply logical thinking while performing the job. Locations CHENGALPATTU (CPT) CHENNAI - ADAYAR (CHV) CHENNAI - AMBATTUR (ABR) CHENNAI - ANNANAGAR (CAN) CHENNAI - MOUNT ROAD (CHE) CHENNAI - PALLAVARAM (CHP) CHENNAI - PERAMBUR (CPR) KANCHIPURAM(KAC) TIRUVALLUR (TVR) VELLORE (VEL)