Job Description

About The Client: The Client is an American-owned company based in the US with offices in India and the Philippines. A tech-forward outsourcing company specializing in supporting the US mortgage, insurance, and banking industries. About The Job: A Mortgage Bankruptcy Process Specialist is responsible for managing and overseeing mortgage accounts that are involved in bankruptcy proceedings. This role requires a detailed understanding of bankruptcy laws, loan servicing, and compliance procedures to navigate the complexities of bankruptcy cases and ensure optimal outcomes for both the lender and the borrower. Essential Job Functions: Bankruptcy Case Management: Review bankruptcy petitions and legal documents to determine the status of mortgage accounts. Coordinate with bankruptcy attorneys, courts, and other stakeholders to facilitate the resolution of mortgage debts in bankruptcy cases. Monitor bankruptcy plans, filing deadlines, and requirements for creditor claims. Maintain accurate records of all bankruptcy-related actions and communications. Compliance and Regulatory Adherence: Ensure compliance with federal and state bankruptcy laws, including the Bankruptcy Code and rules set by the U.S. Bankruptcy Court. Review and track legal requirements related to the servicing of loans under Chapter 7, Chapter 13, Chapter 11 and other types of bankruptcies. Ensure adherence to all investor guidelines, company policies, and regulations related to bankruptcy and mortgage servicing. Liaison Between Borrower and Lender: Serve as the main point of contact for attorney firm undergoing bankruptcy, providing information and guidance on the mortgage process during the bankruptcy. Collaborate with loan servicing teams to provide accurate account information, payment history, and balances to courts and bankruptcy trustees. Assist borrowers in understanding the impact of bankruptcy on their mortgage and available options for debt resolution, such as loan modifications, foreclosure avoidance, or settlement. Documentation and Reporting: Prepare and submit all required documents, including proofs of claims, court motions, and other bankruptcy filings. Ensure that all bankruptcy-related documentation is submitted on time and is complete, accurate, and compliant with legal standards. Generate reports for senior management regarding the status of bankruptcy cases, outstanding claims, and potential resolutions. Troubleshooting and Problem Solving: Investigate discrepancies or issues related to mortgage bankruptcy cases, such as inaccurate claims or missing documentation. Work with legal, collections, and loan servicing teams to resolve issues and escalate matters when necessary. Assist in negotiating solutions that align with company policy and maximize recovery for the lender. Customer Service and Communication: Provide excellent customer service to borrowers, helping them understand their bankruptcy options and the impact on their mortgage. Communicate effectively with all stakeholders, including bankruptcy attorneys, trustees, court officials, and internal teams. Qualifications: Bachelors degree in business, Finance, Legal Studies, or related field (or equivalent work experience). Relevant experience in mortgage servicing or bankruptcy law, preferably with experience in mortgage bankruptcy processes. Strong knowledge of bankruptcy laws and regulations (Chapter 7, Chapter 13, Chapter 11 etc.) and how they affect mortgage accounts. Familiarity with mortgage servicing software and systems. Excellent organizational skills and attention to detail. Strong written and verbal communication skills. Ability to work independently and as part of a team in a fast-paced environment. Problem-solving skills and ability to handle complex cases with legal and financial implications.