Backend Support Executive

As a Backend Support Executive, you will play a crucial role in understanding the technical product and solution features to provide comprehensive technical documentation support to the Sales team. Your responsibilities will include preparing and maintaining technical write-ups and documentation for all products and solutions offered by the organization. You will be tasked with creating presentations that highlight the technical features, advantages, and benefits of the products for customers, as well as delivering these presentations to various clients as needed. Supporting the sales team in addressing technical issues related to products and solutions and providing additional technical information to prospects and customers based on their needs will be key aspects of your role. In addition, you will be involved in researching and identifying new business opportunities, collecting and analyzing information to prepare data and sales reports, and ensuring that work is allocated, prioritized, and completed within defined Key Performance Indicators (KPIs). Negotiating terms and contracts with clients and providing technical support for various solutions such as Power Solution, Network Solution, Servers, Storage, Desktop, Laptop, and Telecom equipment will also be part of your responsibilities. To excel in this role, you should possess technical proficiency and problem-solving skills related to technology solutions, along with strong verbal and written communication skills. You should be able to handle a high volume of technical work independently and react promptly to situations requiring urgent responses. Maintaining confidentiality and integrity in handling sensitive information is essential. Ideally, you should have 1-4 years of relevant work experience. This is a full-time position with day shift and fixed shift schedules. The work location is in person, and the expected start date is 19/04/2025.,