Job Description

Reports Directly to: Back Office Assistant Manager Position Overview: The Back Office Supervisor will oversee and assist back-office employees in the performance of their job duties Primary Responsibilities: Team Leader Hires entry-level back office associates. Exp into attrition, shrinkage, EWS and team management. Minimum Qualifications: Education Requirements: o High School Diploma or equivalent o Bachelor s degree preferred Field Experience: o At least 2 years of back office field experience. Position Experience: o At least 1 year of experience in a supervisory role. Excellent leadership and mentoring skills Excellent written and verbal communication skills Extensive knowledge of back office procedures and principles Demonstrated analytical/problem-solving skills Excellent multi-tasking skills Excellent interpersonal skills Organized with attention to detail Ability to coach and mentor back office associates